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Wireless connection working, wired connection not working


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#1
Crystalwalker27

Crystalwalker27

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Hi Guys,

I know this question has been posted before, but it kind of sounds like this problem needs to be diagnosed by the individual computer information.

So I have an HP Computer running Windows XP, and I also have a new Macbook.

I have a wireless router (linksys) and a cable modem (motorola) hooked up to my desk top HP Computer. I've checked all of the troubleshooting on the Linksys website, and I've also called my internet provider and linksys for support on this issue, but they both blame the other. (i.e. ip blames linksys, visa versa). I know it is hooked up properly, but for some reason I can never get the internet on my desktop, only on my macbook. It's very frustrating!

This is what the ipconfig says:

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Crystal Walker>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : crystal
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-0E-A6-6A-6D-8E
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Crystal Walker>



Can you please help me connect to the internet? Any help would be very much appreciated!
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#2
Dan

Dan

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Hey Crystalwalker27 -- welcome to G2G :)

Thanks for including the ipconfig; it helps :) It looks like you have Internet Connection Sharing (ICS) setup on your XP machine -- this is likely to be the reason (or at least contributing) to your issue. So, we're going to need to reconfigure your network setup to function under the new network environment. On your XP machine, do the following:
  • Click Start, select Run, type ncpa.cpl and press OK
  • In the new window, right-click on your Network Connection and select Properties.
  • Select Internet Protocol Version (TCP/IP) and then press the Properties button.
  • Select the options Obtain an IP address automatically and Obtain DNS server address automatically.
  • Press OK.
Once you have finished that, run the Network Setup Wizard:
  • Goto Start --> Programs --> Accessories --> Communications --> Network Setup Wizard.
  • The first thing to do when the wizard appears is read the welcome message, and then click Next.
  • Read the 'Before you continue....' message, and then click Next.
  • Select the option This computer connects to the Internet through a residential gateway or another computer on my network, and then press Next.
  • Now, type in a Description for your computer; ie: Jimmy's Computer.
  • Enter a Computer Name (or leave it as it's Default), and then press Next.
  • Enter the Workgroup Name of your network and then press Next.
  • If you want to share files and/or your printer with other computers on the network, select the option Turn on file and printer sharing and press Next.
  • Check the information; if it is all fine, press Next.
  • You can now select the option Just finish the Wizard; I don't need to run the Wizard on the other computers and then press Next -- finally, press Finish.
Restart your machine and then attempt to connect to the Internet; can you? If not, please post the results of a connectivity test.

Step 2 - Connectivity test:
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping 127.0.0.1 >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping 209.85.171.100 >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Thanks,
- Dan

Edited by Dan, 21 June 2009 - 04:06 AM.

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#3
Crystalwalker27

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Hi Dan,

Thanks so much for your help! :)

So I tried setting up a new internet connection, and I restarted my computer, and the connection said, "Limited or no connectivity."

I also think I'm probably missing an IP address, however I do not know how to fix this.

Here are the results:



Windows IP Configuration



Host Name . . . . . . . . . . . . : crystal

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 2:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-0E-A6-6A-6D-8E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 0.0.0.0

Subnet Mask . . . . . . . . . . . : 0.0.0.0

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 255.255.255.255

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20002 ...00 0e a6 6a 6d 8e ...... Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 20002 1
===========================================================================
Persistent Routes:
None
Ping request could not find host google.com. Please check the name and try again.



Pinging 209.85.171.100 with 32 bytes of data:



Destination host unreachable.

Destination host unreachable.

Destination host unreachable.

Destination host unreachable.



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

:)
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#4
Crystalwalker27

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:) I think I've got it working! I reinstalled the wireless router and that seemed to do the trick... I can't believe this stupid computer needs so much attention! Oh well I guess that's what you can expect from a 7ish year old!

Thanks so much for your help Dan! :)
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#5
Dan

Dan

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That's great to hear; I'm glad we could help :) Thanks for taking the time to post how you managed to resolve your issue(s); feedback is always appreciated. :)

- Dan
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