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Itunes help please - cannot connect to itunes store..


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#1
Gillyleeds

Gillyleeds

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Hi,

Know there are a few posts like this but please help, have tried turnign off firewalls etc etc and run out of ideas.

I am using bitdefender 2008 please help!!!

diagnostic results are

Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
SAMSUNG ELECTRONICS CO., LTD. R505
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 5B237CAC9EAD02E1

Current user is not an administrator.
The current local date and time is 2009-06-21 17:34:52.
iTunes is not running in safe mode.

Video Display Information

ATI Technologies Inc., ATI Radeon HD 3200 Graphics


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {E55F108F-C58D-4004-A888-55A232754EEB}
Description: Atheros AR5007EG Wireless Network Adapter
IP Address: 192.168.1.70
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sun Jun 21 16:41:51 2009

Lease Expires: Mon Jun 22 16:41:51 2009

DNS Servers: 192.168.1.254
192.168.1.254

Adapter Name: {6F94FDD6-42E8-4683-9B99-54EFBF76D7E4}
Description: Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-28).
Last successful store access was 2009-06-11 07:08:25.
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