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Windows Logon Problem


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#1
elliemae

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I received an error when staring up PC: Logon Message : Unable to log you on because of account restriction. Well, I put my XP CD in and tried to boot from CD but I am unable. I have a bluetooth usb wireless mouse & keyboard and I thought that was the problem. I attached a regular keyboard to the PC and I am still unable to use the keyboard. I can't press F8 to log in safe mode and I cant press the del key to change in the bios setting. HELP!!!! Please!
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#2
Ectech

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Hi Elliemae,

Make sure the system is completely powered off before connecting the keyboard.

Can you provide the make/model of your computer?
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#3
elliemae

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I tried that it still doesn't work.

My PC was made by a friend who has since passed away. It is not a name brand like Dell, HP, etc.
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#4
edge2022

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Are you using a PS/2 keyboard and mouse? Not a USB one.
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#5
elliemae

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I WAS using a usb bluetooth wireless mouse & keyboard---they won't work now so I tried a ps2 keyboard hoping I could hit enter to do a reinstall or either hit del key so I could change the bios setting. NEITHER works.
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#6
edge2022

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You can try resetting your CMOS by pulling the battery in your motherboard. For pictures on how it looks like search on Google. Once you pulled the battery wait for 1 minute and put it back in.

Try cleaning your PS/2 ports with some compressed air.
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#7
elliemae

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Thanks I'll try that!! Brand new motherboard!!
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#8
elliemae

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NOPE, that didn't work. I still cannot use my keyboard!
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#9
edge2022

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Can you try using a USB keyboard.
Also try removing the CMOS battery and waiting for about 45 minutes before putting it back.
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#10
elliemae

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I didn't leave the battery out that long so I will try again and see if that helps.

For some reason I cannot use ANY keyboard. Puzzling that a keyboard will not work --- USB or ps2.
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#11
edge2022

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The only thing I can think of is a motherboard problem. Try leaving the battery out longer if it helps.
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#12
elliemae

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Thanks for the help but I took it in for repair!!!!
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#13
edge2022

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Hope the techs that look on your computer can fix it. :)
Please come back here with the outcome, we would like to know!
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#14
elliemae

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When I get it back I will definetely put a reply here with the info, however they won't be able to get to it until next week! BUMMEr!! :)
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#15
edge2022

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I'll be waiting, I really want to know what was the problem. :)
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