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Internet Explorer freezes then shuts off


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#1
Legend706

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I am deployed at the moment and they have installed wireless internet in our living areas. I haven't been able to get on the internet for the past 5 days. When I click on the IE icon, the page comes up but after about 5 seconds of loading (before...the log-in screen for the wireless network came up quickly) it freezes up. I hit Ctr, Alt, Del and that takes a while to come up but when it does, the internet page disappears. Task Manager shows "System Idle Process" at 95-99 for CPU usage. Before the internet disappears and while task manager is up, it shows "Dumprep.exe" at 45 for CPU usage and System Idle Process at 45-50 for CPU usage. I have no idea what's wrong...mainly becuase I'm not even close to being a computer guru.

Any suggestions?
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#2
Broni

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Dumprep.exe is a part of Windows error reporting tool, and it's normal for it to run, when an application crashes.
What IE version?
Did you try Firefox?
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#3
Legend706

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I believe it is IE7. No I haven't tried Firefox...should it already be installed on my laptop? If not, I can't get on the internet to install it or update IE.

I saw on another site that I should disable the error reporting tool...would you agree with that?
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#4
Broni

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You can try....
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#5
Legend706

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I tried that and it didn't work. Norton doesn't see anything wrong. OMG this is so frustrating...
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#6
Broni

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What computer are you posting from?
Download Firefox on working computer, and move the installation file to bad computer.
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#7
Legend706

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I'm at work right now...I will try download Firefox when I get off and see if that works. Thanks!
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#8
Broni

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Keep us posted :)
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