[Ted in FL]

I have a gateway laptop running Windows XP with Internet Explorer 8. IE and some other apps no longer connects to the internet, although some apps do, e.g. Atomic Clock.

The error message is: Internet Explorer cannot display the webpage.

I ran the diagnostic for conection problems and got the following report.

Last diagnostic run time: 06/21/09 17:56:38 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTPS: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
info Redirecting user to support call

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server:http=localhost:7171 Proxy Bypass list:*.local;<local>
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.102
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info Skipped gateway connectivity check because of IE proxy configuration


IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.102

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

action User input required: Specify network name or SSID
Wireless - First time setup

info The Wireless Network name (SSID) to which the user would like to connect = BDDJHome.
Wireless - Radio off

info Valid IP address detected: 192.168.1.102
Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR


WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.


Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Wireless Network Connection, Device=Broadcom 802.11g Network Adapter, MediaType=LAN, SubMediaType=WIRELESS
info Network connection: Name=Local Area Connection, Device=Broadcom 440x 10/100 Integrated Controller, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
info Both Ethernet and Wireless connections available, prompting user for selection
action User input required: Select network connection
info Wireless connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.


There was a pop up message after that that said:

Cannot connedt using HTTP, HTTPS, or FTP. This is probably the firewas seetings on this compyuter. Check firewall settings for
HTTP port (80)
HTTPS port (443)
FTP port (21)


I turned off the firewalls (Windows and Symantic) with no luck. I also ran Adaware, Malwarebytes, Symantec antivirus. Still no go. I'd appreciate any advice you have.

Thanks,
Ted

Edited by Ted in FL, 21 June 2009 - 07:14 PM.

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How to capture an event log and upload it to the forum: NEED APPLICATION EVENT LOG

• First, open Event Viewer by clicking Start -> Run -> type eventvwr.msc and press ENTER.
• In the Event Viewer please right click the requested event log (i.e. Application, system, etc...) and click Save Log File As.
• Please save the logfile to your desktop and give it a recognizable name.
• Do this for each log that has been requested.
• When you are finished saving the necessary logs, close Event Viewer.
• On your desktop find the saved log files. Hold the CTRL key and click to select each event log.
• When all event logs are selected, right-click one of them, click Send to -> Compressed Zip Folder.
• A new .ZIP file will have been created on your desktop. Please attach that file to this forum in your next reply.

[DragonMaster Jay]

How to capture an event log and upload it to the forum: NEED APPLICATION EVENT LOG

• First, open Event Viewer by clicking Start -> Run -> type eventvwr.msc and press ENTER.
• In the Event Viewer please right click the requested event log (i.e. Application, system, etc...) and click Save Log File As.
• Please save the logfile to your desktop and give it a recognizable name.
• Do this for each log that has been requested.
• When you are finished saving the necessary logs, close Event Viewer.
• On your desktop find the saved log files. Hold the CTRL key and click to select each event log.
• When all event logs are selected, right-click one of them, click Send to -> Compressed Zip Folder.
• A new .ZIP file will have been created on your desktop. Please attach that file to this forum in your next reply.

[Ted in FL]

Thanks for getting back to me so quickly.

I opened event viewer, but don't know what events would be useful to look at. Under "Applications" there are mostly specific services, e.g. Symantec antivirus, Security Center, ccProxy, etc. There is nothing listed under Internet Explorer. I opened IE to see if I could generate an event, but nothing appeared.
Any suggestions?
Thanks,

[Ted in FL]

While waiting, I kept checking for other similar posts and tried a few solutions. The one that worked was this:

In IE7, go to Tools>Internet Options - click 'Connections' tab. Click 'LAN Settings'. All three checkboxes in this dialog-box should be UNticked for the majority of home internet users. That was my problem anyway until I compared those settings on two computers (one with IE not working, the other okay). Soon as I discovered the different connection settings on each PC and made them both the same, bingo!

Thanks for helping and making Geeks possible,

[DragonMaster Jay]

Alright. Cool.