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Cannot Download from IE


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#1
SweetKeight

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After many months of not using my laptop (just got laid off and lost the cool toys from work. Sad.), I pulled out my Acer Aspire and tried to download Firefox and Google Chrome. I could not download ANYthing - it would show as downloading, but before it would complete, the window would disappear. I tried the 'Run' option and the 'Save' option and neither worked. I tried saving the application files to different folders and it was nowhere to be found. I tried Search after the downloads and got a 'No results found'
An IT friend recommended that I try booting in Safe Mode and I had the same problem. The same friend said that it was probably a virus (Trojan something) and I should try downloading Avast and running a scan to try to quarantine. Unfortunately, couldn't download because of the original issue.
So, I was advised (bad advice ahead) by another friend to install all Vista Updates, since it was probably a problem there. I did so, and wound up with an additional issue. When I connected to IE in normal mode, I'd get an 'Explorer cannot load the webpage' error. It's showing that I'm connected and no problems with the hardware. When I boot in safe mode, I'm able to connect with no problems loading pages.

I purchased an anti-virus/malware/spyware program and installed it (install via disc works great) and ran several scans with no results. No spyware, no malware, no virus. I also purchased an uninstall program and uninstalled an expired version of Norton antivirus. With an antivirus program and no Norton, I was able to download Firefox.

I still can't connect to the internet in normal mode, though. I tried disabling all services and no dice. Disablng some services doesn't work either...

All ideas welcome!
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#2
DragonMaster Jay

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Are you sure of the download location?

Sometimes browsers save downloads to a specific location.
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#3
SweetKeight

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Thanks DMJay for responding

Yes, I checked the download locations and still could not find anything with system search. And since the installation of the antivirus program and the uninstall of Norton, I've been able to download just fine.

I'm still not able to access the internet via normal mode: Firefox and IE respond the same.
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#4
DragonMaster Jay

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Can you download this in any way possible so I can get a better inspection of your system?

How to use CodeStuff Starter to view services and startup items:

  • Please download and install CodeStuff Starter
  • Run Starter by finding it on your start menu after it is installed.
  • When the program opens, you will see three tabs on the main screen (Startup, Processes, Services)
  • Please click the Startup tab and make sure that All Sections is selected on the left hand side under the sections view pane.
  • Once the Startup tab and all sections is selected, please click the File menu and choose Save as HTML.
  • Please save the file to your desktop and call it startup.html.
  • Now, please click the Services tab.
  • Once the Services tab is open, please click the File menu and choose Save as HTML.
  • Please save the file to your desktop and call it services.html.
  • Now that both files have been saved to your desktop, close CodeStuff Starter.
  • Locate the startup.html and services.html files on your desktop. Both files can be attached to the forum, as is. Please do so in your next reply.

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#5
SweetKeight

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Attachments included - thank you!

Attached File  Services.html   116.54KB   22 downloads
Attached File  startup.html   3.58KB   14 downloads
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#6
Broni

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I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#7
DragonMaster Jay

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Thanks Broni for stepping in. What did you see in the logs?

Edited by DragonMaster Jay, 22 June 2009 - 09:25 PM.

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#8
Broni

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I didn't see anything, but if he can connect in Safe Mode with Networking, but not in normal mode, there is a good chance, something nasty is there.
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#9
SweetKeight

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Thanks Broni and DM Jay - I followed the instructions and was able to install Avast and the MBAM - both said no infected files.

My husband has a friend who is a support tech, though, so we're going to take the computer to him and see what's wrong.

Thanks again. If it comes out being something useful, I'll post a reply with what our friend found.
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#10
Broni

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Keep us posted :)
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