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#1
tunukwa

tunukwa

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Hi everyone I am new to forms and chats so please bear with me. I have an Acer 5000 with winxp and it is about 4 years old. I is now giving me a lot of problems with downloading zip files and with the viewing videos.Many times I can't download files messages said "can't download file disconnected from the server". Video stop playing, freeze in the middle, if I restart they stop at the same place. Videos are telling me to download Adobe Flash and when I try to the message is "download failed". When I follow the instructions to go to security and check off ActiveX prompts it still won't download. I also get a message saying virtual memory low and 'appliction failed SiSBase.dll was not found'. I use Sprint Broadband for internet service. They have given me a new card and I still have the same problems. I don't think the card is the problem. Any suggestions?

Thanks Tunukwa
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#2
DragonMaster Jay

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Download and install EVEREST
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#3
tunukwa

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Dear DragonMaster Jay
Thank you for replying to my query. I am including the info you requested, hopefully done correctly. I have know idea if I am replying to you correctly or not but here it goes. I did the attachment thing but I am not sure it went through so I am doing a copy and paste on here.

--------[ EVEREST Corporate Edition ]-----------------------------------------------------------------------------------

Version EVEREST v5.02.1750
Benchmark Module 2.4.258.0
Homepage http://www.lavalys.com/
Report Type Quick Report [ TRIAL VERSION ]
Computer ACER-2E68C49B20
Generator Me
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2009-06-23
Time 11:29


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Computer Type ACPI Uniprocessor PC (Mobile)
Operating System Microsoft Windows XP Home Edition
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 8.0.6001.18702
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name ACER-2E68C49B20
User Name Me
Logon Domain [ TRIAL VERSION ]
Date / Time 2009-06-23 / 11:29

Motherboard:
CPU Type Mobile AMD Turion 64 ML-30, 1600 MHz (8 x 200)
Motherboard Name Acer Aspire 5000
Motherboard Chipset SiS M760GX, AMD Hammer
System Memory [ TRIAL VERSION ]
BIOS Type Phoenix (08/24/05)
Communication Port Sprint Connection Manager NMEA Port (COM10)
Communication Port Sprint Connection Manager NMEA Port (COM11)
Communication Port Sprint Connection Manager NMEA Port (COM12)
Communication Port Sierra Wireless Compass 597 DM Port (COM38)
Communication Port Sierra Wireless Compass 597 CNS Port (COM39)
Communication Port Sierra Wireless Compass 597 NMEA Port (COM40)
Communication Port RIM Virtual Serial Port v2 (COM7)
Communication Port RIM Virtual Serial Port v2 (COM8)

Display:
Video Adapter SiS M760GX (64 MB)
Video Adapter SiS M760GX (64 MB)
3D Accelerator SiS 330 Mirage IGP
Monitor LG Philips LP154W01-TLA2 [15.4" LCD]

Multimedia:
Audio Adapter Realtek ALC203 @ SiS 7012 Audio Device

Storage:
IDE Controller SiS PCI IDE Controller
Disk Drive HTS541080G9AT00 (80 GB, 5400 RPM, Ultra-ATA/100)
Disk Drive Sierra Wireless Storage USB Device
Optical Drive MATSHITA UJ-840D (DVD+R9:2.4x, DVD+RW:8x/4x, DVD-RW:4x/2x, DVD-ROM:8x, CD:24x/10x/24x DVD+RW/DVD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) [ TRIAL VERSION ]
Total Size [ TRIAL VERSION ]

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant Wheel Mouse
Mouse Synaptics PS/2 Port TouchPad

Network:
Primary IP Address [ TRIAL VERSION ]
Primary MAC Address 00-C0-9F-E8-72-1E
Network Adapter Broadcom 802.11g Network Adapter
Network Adapter Sierra Wireless Compass 597 EVDO Network Adapter #8 - Packet Scheduler Miniport
Network Adapter SiS 900-Based PCI Fast Ethernet Adapter
Network Adapter WAN (PPP/SLIP) Interface (173. [ TRIAL VERSION ])
Modem Agere Systems AC'97 Modem
Modem Sierra Wireless AirCard 3G Modem
Modem Sierra Wireless Compass 597 EVDO Modem #8
Modem Standard Modem

Peripherals:
Printer Microsoft XPS Document Writer
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB1 Controller SiS 7001 PCI-USB Open Host Controller
USB2 Controller SiS 7002 USB 2.0 Enhanced Host Controller
USB Device Generic USB Hub
USB Device Sierra Wireless Compass 597 Device
USB Device USB Composite Device
USB Device USB Mass Storage Device
USB Device USB Optical WheelMouse
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery

DMI:
DMI BIOS Vendor Acer
DMI BIOS Version 3A27
DMI System Manufacturer Acer, inc.
DMI System Product Aspire 5000
DMI System Version Not Applicable
DMI System Serial Number [ TRIAL VERSION ]
DMI System UUID [ TRIAL VERSION ]
DMI Motherboard Manufacturer Acer, Inc.
DMI Motherboard Product Lugano M
DMI Motherboard Version Not Applicable
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer , Inc.
DMI Chassis Version N/A
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type
DMI Total / Free Memory Sockets 2 / 0


--------[ Debug - PCI ]-------------------------------------------------------------------------------------------------

Attached Files


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#4
DragonMaster Jay

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Let's check to make sure certain devices is working or not. Please follow the next steps.

Please Go to
1: START and the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation marks or Red X's

In your next reply please include those results

Edited by DragonMaster Jay, 24 June 2009 - 12:19 PM.

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#5
DragonMaster Jay

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Looks like the devices troubled with a SISBase.dll problem:

SiS XXX_XXX_XXX_XXX (Any series of numbers)

SiS XXX (any number) PCI Fast Ethernet Adapter

--

Use the above method for device manager and let me know for sure if you have the ethernet adapter failing or having a warning exclamation.

Edited by DragonMaster Jay, 24 June 2009 - 12:22 PM.

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