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Outlook 2002/3

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winword.exe crashes for some users (MS Outlook 2002/3) when replying to only one user's (MS Outlook 2003) emails. I have run the Repair in Add/Remove and this fixed it for a couple months but the problem keeps coming back.
All service packs are up to date and the email creator is not using Rich Text or any backgrounds, graphics or anything besides text in his emails.
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