Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Computer won't restart after reboot

  • Please log in to reply



    New Member

  • Member
  • Pip
  • 1 posts
While using my computer norton 360 popped up and said I had a packed.generic 2000 or 3000 I can't remember, and that I needed to reboot, so I did. Now when I try to turn it on it does the fIrst screen as normal but then shows as black screen with white text saying:

"We apologise for the inconvienience, but windows did not start successfully. A recent hardware or software change might have caused this.

There is then some text about some possible causes none of which apply. It then gives me 5 choices

Safe mode 
Safe mode with networking
Safe mode with command promt
Last known good configuration
Start windows normally" 

When I start windows normally or use last good configuration it flashes up the windows logo with a progress bar below before flashing blue and restarting.

When I start in any of the safe modes it lists a lot of text that all starts with


Then some letters and .sys e.g. Mup.sys

Please help me.

By the way I use xp
  • 0


Murray S.

Murray S.

    Trusted Tech

  • Member
  • PipPipPipPipPipPipPip
  • 4,513 posts
  • MVP
Howdy and welcome to GTG:

Posting in multiple help sites is not always a good idea. You are going to end up being told to do the same thing over and over again.

As I said at the other site, this error is one of the worst and ussually entails a re-install.

  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP