The computer is not even a year old (I bought it last July). They said that I have two options: the first is to reinstall Windows for no charge but lose all of my files, and the second is to purchase their warranty for $225 in order to have an on-call expert walk me through the process of saving my files.
I am wondering if others have seen this error message, and if there is something I can do to fix it without losing my files? I have googled the error but it seems that most responses are from people with Windows XP. I am not very tech-savvy and thus need to be walked through what to do step-by-step. I tried booting my computer from the windows CD and running the system repair, but after a couple of hours I gave up because it didn't seem to be doing anything. Any suggestions? Thanks!