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itunes help


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#1
lan308

lan308

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Please can someone help me.

I am able to use internet explorer but itunes store will not work. The msg i get is "Itunes could not connect to the itunes store. Make sure your network connection is active and try again."

I have tried disabling firewall to no avail.

i have ran diagnostics on itunes and get the follwing.

Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
TOSHIBA Satellite L300D
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number CB8499FC324C4413

Current user is not an administrator.
The current local date and time is 2009-06-23 21:00:44.
iTunes is not running in safe mode.

Video Display Information

ATI Technologies Inc., ATI Radeon X1250


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {50C82475-C9B8-4A42-9D15-469F9285EC46}
Description: Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
IP Address: 192.168.10.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.10.1
DHCP Enabled: Yes
DHCP Server: 192.168.10.1
Lease Obtained: Tue Jun 23 20:22:16 2009

Lease Expires: Tue Jun 30 20:22:16 2009

DNS Servers: 192.168.10.1
192.168.10.1

Adapter Name: {50701037-1545-4784-9A8B-106F52CA6AA1}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.



thanx in advance

Lan308

Edited by lan308, 23 June 2009 - 02:25 PM.

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#2
Neil Jones

Neil Jones

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Where is this Wi-Fi connection? At home or is it a public Wi-Fi?
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#3
lan308

lan308

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Its a home connectiob. But panic over now i have sorted it. Just needed to reboot. Thanx anyway.
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