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My computer freezes up at start and won't start in safe mode


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#1
Paisleyshook

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Please help me. I have no idea what's wrong with my computer. When I start it up it start right if I keep moving the mouse, but if I stop it freezes. Also when I move the mouse the lights on the keyboard flash. The mouse won't click. It hasn't let us open the internet on my dad's profile for a while now but now it won't on any of the profiles. I instaled a program that was made to stop spyware and things like that but I thought I was going to fix the bugs. As a last resouce we will reformat the whole thing. Please just help me.
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#2
edge2022

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I instaled a program that was made to stop spyware and things like that but I thought I was going to fix the bugs

What is the name of this program... it might be a rouge?

Do you have a Windows CD or a Re-installation or Recovery CD? What is the make of this computer?

Edited by edge2022, 26 June 2009 - 12:55 PM.

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#3
Paisleyshook

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It's a dell and we do have the cd but it won't boot it up. It was the program they use at my school on all of the computers.
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#4
Broni

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    Kraków my love :)

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What is the name of this program

..or it's some secret application?
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#5
Paisleyshook

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avg is the name of the program.
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#6
Broni

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    Kraków my love :)

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What kind of security protection did you have before AVG?
Is the computer operable in Safe Mode?
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#7
edge2022

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This can't be caused by AVG.
Does this happen in Safe Mode: http://www.computerh...sues/chsafe.htm ?
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