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DVD drive problem, please help


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#1
lordo

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Hello,

I have a week-old Lenovo Ideapad Y530 laptop, and it recently started giving me grief.

The DVD-RW drive no longer seems to read DVD movies anymore. However, data discs like DVD games or CD games seem to run fine enough. Once I put in a movie, though, it either won't load or the visuals are garbled and the audio is choppy. I've used several discs to confirm this, even a brand new, pristine copy of The Departed, but the result is the same. I suspect that the DVD laser might be kaput, but I have no way of knowing. Any help would be appreciated.

My specs:
Lenovo Y530 Ideapad
Vista Home Premium (32 bit)
Intel Core 2 Duo T7350 @ 2Ghz
3Gb DDR3 RAM
Geforce 9300M GS
320 Gb HDD
Hitachi (?) DVD RW Drive (R+ DL)

Using latest VLC Media player.
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#2
Murray S.

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Howdy:

If the system is only a week old, I would be returning it from where I purchased it have them either fix or replace it.

Murray
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#3
lordo

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Hello Murray,

I know that's the logical thing to do, however, I bought the laptop via an Ebay store in the US (I live in Canada). This model isn't available for sale in Canada and Lenovo doesn't seem to have any warranty support for it here. I sent them an email but I'm not optimistic about any assistance. I could send it back to the seller, but I had to wait for over a week and a half for it to clear customs the first time it shipped... I'd rather not go through that again. It's not a system-killer issue, and I still need the laptop for schoolwork.

Is there a diagnostic I can run to determine the problem? And, is it possible to buy a replacement DVD drive and install it? I'm pretty experienced in taking laptops apart after my Dell died, but I'm not sure if the bezel is detachable or not.
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#4
Murray S.

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I would be heading over to the Lenova site first to see if there are any firmware/driver updates for the system.

Murray
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#5
diabillic

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Also check to see if the drive is visible in the BIOS
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