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Software registration not recognizing internet connection

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I have purchased 2 different software packages recently and they both gave me the same error when I tried to register them.
"Connection cannot be found, please try again"
I know for a fact I am connected, just not sure why the softare is not recognizing it???
One sofware package was Office 2007, the other Norton. Can't use either till I figure this out. Any elp would be greatly appreciated.
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Neil Jones

Neil Jones

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Office you can activate by telephone.
Norton you can apparently activate by telephone providing the computer isn't connected to the internet in any way, shape or form.
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