[PhxWilsons]

I returned home after many weeks away. I installed many Microsoft Updates when I returned - Including IE 8. IE will not not run at all. Message "The instruction at "0x5a934001" referenced memory at "0x5a934001"". The memory could not be written. I can not start IE without add ons. I've deleted all installed toolbars. I took a system checkpoint before installing the Windows updates - but recovering to that checkpoint, or the one before it, will not work. Any help will be appreciated.

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Hi there

Please go to Start > Run > type in "APPWIZ.CPL" > press OK

Scroll down until you see Internet Explorer 8 and click on the "Remove" button on the right hand side.

Reboot your machine once that is done, and then go to:

http://www.microsoft...er/default.aspx

To download and reinstall Internet Explorer 8 using the newest version

Edited by NeonFx, 29 June 2009 - 03:11 PM.

[NeonFx]

Hi there

Please go to Start > Run > type in "APPWIZ.CPL" > press OK

Scroll down until you see Internet Explorer 8 and click on the "Remove" button on the right hand side.

Reboot your machine once that is done, and then go to:

http://www.microsoft...er/default.aspx

To download and reinstall Internet Explorer 8 using the newest version

Edited by NeonFx, 29 June 2009 - 03:11 PM.

[PhxWilsons]

NeonFx

I've tried to delete/reinstall IE8. IE8 cannot be deleted. I did delete the updates to IE8 using add/delete programs, but IE8 can't be deleted. I did download the file and reinstall - no change. The error remains the same. At this point, I can't get any MS updates without IE. Anyone have an idea?

[NeonFx]

To uninstall Internet Explorer 8, follow these steps:

• Carefully select and then copy the following command:
  %windir%\ie8\spuninst\spuninst.exe
  
• Click Start, and then click Run.
  
• In the Open box, type Cmd.exe, and then press ENTER.
  
• Right-click inside the Cmd.exe window, and then click Paste to paste the command that you copied in step 1.
  
• Press ENTER to uninstall Internet Explorer 8.
  
• When the uninstall program is finished, restart your computer.

http://support.micro....com/kb/957700/

[PhxWilsons]

I hope this isn't as frustrating to you as it is to me.

The command resulted in the error -

"C\WINDOWS\ie8\spuninst refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure the disk is properly inserted......"

Do you know if I can reinstall IE7?

Ken

[NeonFx]

you made sure that had a .exe at the end of it right?

You could also search for the file spuninst.exe by going to Start > Search and double clicking on it to run it.

Edited by NeonFx, 29 June 2009 - 11:45 PM.

[NeonFx]

I just came across this interesting page:

http://support.micro....com/kb/950719/

It says that sometimes you cannot uninstall IE if you installed Service Pack 3.

The only way to uninstall IE is to uninstall the Service Pack, uninstall IE, reinstall the service pack and THEN install IE

[PhxWilsons]

Yes - the command was entered correctly (copy/paste).

The article indicating IE8 can not be deleted if SP3 is installed (and it is) makes sense. It makes me nervous to delete SP3. If Ido, would this be the process?
1. Delete SP3
2. Restart computer
3 Install IE8
4. Restart computer
5. Verify IE8
6. Reinstall SP3 (Note: If IE8 doesn't work, I don't know if I can reinstall SP3.)

I really appreciate your help with this.

[NeonFx]

Actually, no. The article hints that the error occurs because IE8 is installed before Service Pack 3 is installed. So the order would be:

• Uninstall Service Pack 3
• Reboot
• Uninstall IE8
• Reboot
• Install Service Pack 3
• Reboot
• Install IE8

...so that IE8 is installed ontop of all the service pack updates, and nothing messes with it.

[NeonFx]

I see what you mean though with not being able to access the updates without IE.

You will want to download the service pack and the IE files before doing all this, and save them somewhere you can remember.

The IE8 file you know where to find, and the Service Pack is here:

http://www.microsoft...;displaylang=en

Edited by NeonFx, 30 June 2009 - 12:36 AM.

[NeonFx]

Do you still need help with this?

[PhxWilsons]

NeonFx,

Thanks for asking. I am out of town now now and won't be back for 12 days. When I get back, I'll give:

downloading SP 3 and IE 8,
deleting SP 3 & IE 8,
installing IE 8 and the SP 3 a try.
Hope it works.

Ken

[NeonFx]

Alright

Remember SP3 before IE8 in both uninstalling and installing that the important part.

[PhxWilsons]

For some reason I thought it was IE8 before SP3. I had SP3 installed a very long time before I installed IE8, but in rereading the MS article I agree - SP3 before IE8. Thanks!