[knotsotypikal]

Physical Memory Dump
A few weeks ago I dropped my Gateway laptop...and ever since then, things have been going downhill. I'm currently running Windows XP. Everytime I run Avira Antivirus and begin scanning my computer, I get this blue screen...

KERNEL_STACK_INPAGE_ERROR
STOP: 0x00000077.....

and so on. From the research I've done, I've realized that this is most likely a hardware error, I'm guessing from dropping the laptop in the first place.

I've had Avira for quite a while though, and haven't installed anything new recently.

That being said...is there a way to find out precisely what's causing this error message? Specific piece of hardware that needs to be replaced or such?

Could it be something as simple as the USB that doesn't work on the side that it was dropped on? Thanks in advance for any info.

Edited by knotsotypikal, 30 June 2009 - 06:28 PM.

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Open Windows Explorer.
Navigate to: C:\Windows\Minidump folder.
If you see any .dmp files, zip all of them, and attach zipped file to your next reply.
Vista users You may need to copy .dmp files, paste them into some other folder, or desktop, and zip them there.

[Broni]

Open Windows Explorer.
Navigate to: C:\Windows\Minidump folder.
If you see any .dmp files, zip all of them, and attach zipped file to your next reply.
Vista users You may need to copy .dmp files, paste them into some other folder, or desktop, and zip them there.

[knotsotypikal]

And what if there are no files there?

[Broni]

Probably dump files are not enabled...

1. Click Start, point to Settings, and then click Control Panel (Start>Control Panel in Vista).
2. Double-click System.
3. Click (Advanced system settings link in Vista, then --->)the Advanced tab, and then click Settings under Startup and Recovery.
4. In the Write debugging information list, click Small memory dump (64k).

From now on with every new BSOD, you should be getting new files in C:\Windows\Minidump folder

[knotsotypikal]

Okay I'm running in safe mode with networking now, because the normal mode freezes. Should I cause a BSOD in safe mode w/networking so that I can "generate" these files?

[knotsotypikal]

If this helps...

When the "BSOD" appears telling me it's beginning a dump of the physical memory...it never finishes. It'll sit for hours at the same screen. It says Beginning dump of physical memory, but it never actually completes the dump.

[Broni]

See, if any dmp files are generated.

[knotsotypikal]

It did the crash again but there's still no files. When it crashes, I have to manually shut the computer off because it'll never "finish the dump." So I'm guessing that's why the files aren't saved"

[Broni]

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD, and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

[knotsotypikal]

Okay, made the disk and ran it...

Ran it under quick mode, and it said Defective Device, then prompted me to either fix the error sectors or format the hard drive. Ran it under advanced, and it did the same thing. I then went back and put all the stuff I want to keep on flash drives so I have a back up of it, ran the disk again, and it comes up with Defective device again, but this time it says "excessive shock", and doesn't give me the option of fixing any bad sectors or formatting.