[looktotheskys]

Hello,

Thank you for looking at my post.
I bought a new dell computer and reinstalled the Hp 7400c precision scan pro Scanning software. My old computer had XP. The new computer has XP Pro on it.

I've been to the HP site and followed all instruction to fix this issue at:


http://h10025.www1.h...p;product=59553

The HP instructions are for XP not XP Pro. When I get to:

Removing the key from the registry

1.
Click Start , then Run . The Run window will appear.
2.
In the Open box, type: REGEDIT .
3.
Click OK . The Registry Editor window will appear.
4.
Click the plus ( + ) next to HKEY_LOCAL_MACHINE .
5.
Click the plus ( + ) next to Software .
6.
Click the plus ( + ) next to Hewlett-Packard .



I can only get this far. NO LanScan selection? What do I DO to get this issue fixed?



7.
Click the plus ( + ) next to LanScan .
8.
Highlight Client , and press Delete on the keyboard.
9.
Click Yes to delete the key.
10.
Close the Registry Editor by clicking the X button in the upper-right corner, and restart the computer to have the changes take effect

Thanks,

Sincerely,

Nicola

Edited by looktotheskys, 01 July 2009 - 10:09 PM.