[aggie4life]

Hey guys, i need some help regarding some of these BSOD's.

Every time my computer crashes i get a different error, it is starting to get really annoying.

Here are a few of the errors that i am experiencing.

Page_fault_in_nonpaged_ area referencing ntfs.sys

Today i got two different errors,
Memory_management
and Bad_pool_caller

i am attaching my 2 latest minidumps.
Please look at them and advise me on what i need to do.

Attached Files

•  Mini070309_01.zip   14.49KB   95 downloads
•  Mini070309_02.zip   22.25KB   86 downloads

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Run hard drive diagnostics...
Go here: http://www.tacktech....ay.cfm?ttid=287
Choose the correct manufacturer of your hard drive and download their diagnostic utility. Run it, tell us which one you ran, and post the results.

Also provide your computer's make/model and an Everest Report... click on Everest Instructions in my sig for directions.

Edited by edge2022, 03 July 2009 - 11:34 PM.

[edge2022]

Run hard drive diagnostics...
Go here: http://www.tacktech....ay.cfm?ttid=287
Choose the correct manufacturer of your hard drive and download their diagnostic utility. Run it, tell us which one you ran, and post the results.

Also provide your computer's make/model and an Everest Report... click on Everest Instructions in my sig for directions.

Edited by edge2022, 03 July 2009 - 11:34 PM.

[Broni]

One error points to ialmdd5.DLL, which is part of Intel video driver, the second one indicates RAM problem.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.
If you have only one RAM stick installed...
...run memtest: http://www.techspot....topic62524.html

[aggie4life]

Thanks for both of your input, here is what i have done and the results..
I have run the hard drive diagnostics, but have had some problems. When i unzipped the file i tried to run it and after pressing Y for accepting the terms and agreements, the test quits. I tried it over and over again. Is it a test that preforms in the background and then shows the results up later, or by nothing happening does it mean that there are no problems? I had put the file on a flash drive and booted the system up from it, it did nothing. Am i doing something wrong?

Attached is the everest report you suggested.

Also I have 3 sticks of 1GB ram in my computer, i just recently removed the 4th stick because it was made by a different manufacturer. I ran memtest86 when i had all 4 sticks in, do i need to run again?

Attached Files

•  Report.htm   306.83KB   7 downloads

[aggie4life]

i will also run memtest again and post my results

[Broni]

When i unzipped the file i tried to run it and after pressing Y for accepting the terms and agreements, the test quits.

This is not how you do it.
Who's your drive manufacturer?

You also didn't follow my instructions regarding memtest:

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.
If you have only one RAM stick installed...
...run memtest: http://www.techspot....topic62524.html

[aggie4life]

My hard drive manufacturer is Maxtor, i used Maxtor/Quantum SCSIMax v1.21.
I tried to create a start up floppy for it but my computer would not read the floppy, and i couldnt re-format it, nor do i have new ones.

And as for the memtest, i am testing every stick separately

[Broni]

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

As for hard drive test, get Maxtor PowerMax 4.23 Bootable CD .ISO image file (08.02.2006), which is an .iso file.
Use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD, and make the CD bootable.
Then, boot from the CD to run diagnostics.

[aggie4life]

I have done both tests indicated and recieved errors in both.

In the memtest i tested all 3 sticks of ram (each separate), 2 came out without errors, one had errors. I put the 2 errorless sticks back in and did a re-test, but got errors when they were put together.
Also, is it possible that a ram slot on the motherboard can be faulty?, Everytime i put a stick in a certain slot, i get a constant beep when i turn on the computer, i have to keep that slot empty for the computer to turn on.

I was able to create a bootable cd with Maxtor PowerMax 4.23 Bootable CD .ISO image file (08.02.2006), as you suggested, but when the test was scanning for drives, i got an error saying
Error. General Failure. Abort. Retry.
This happen multiple times.

[Broni]

is it possible that a ram slot on the motherboard can be faulty?

Absolutely.

I put the 2 errorless sticks back in and did a re-test, but got errors when they were put together.

Are you sure, you have correct type of RAM? Did it come with the computer, or you installed some?

i got an error saying Error. General Failure. Abort. Retry.

You're booting from the CD, right?

[aggie4life]

is it possible to fix a faulty slot?

the ram i am using now did not come with the computer, but it has the same specs of the dell ram that came with the computer, i had been using the new ram for a while before it started having problems.

and yes, i get the error of the hard drive diagnostic from the booted cd

[Broni]

Well, Maxtor test would indicate hard drive as a goner, but gathering all your issues together, you may have motherboard problem afterall.
This can't be checked without going to the computer shop.

[aggie4life]

do you have any other tests that would help me narrow it down a bit more?

also, do you think the geek squad at best buy would be able to diagnose a problem like this?

[Broni]

There is really not much we can do on-line.
God save you from going to GeekSquad.
Open phone book, and find some regular computer shop.

[edge2022]

Looks like a motherboard problem... you will have to take your computer to a shop to have it tested.
You could try these drivers and see if they help: http://downloadcente...?ProductID=2102
What BSOD STOP codes are you getting now?