Posted 09 July 2009 - 08:42 AM
FYI new DVDRW drive is a Memorex MRX-530L
Posted 09 July 2009 - 08:47 AM
Congratulations. for a successful resolution for your issue. I am happy everything has been worked out for you. With that being said I am happy to say:
You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience. Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.
If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible
Posted 09 July 2009 - 12:33 PM
Posted 09 July 2009 - 04:22 PM
Zip some latest (after uninstalling Nero) dmp files, and upload them here.
BTW, Nero is another hog worth getting rid of.
Posted 09 July 2009 - 04:44 PM
On the phone with Memorex now and trying to install a firmware upgrade. It will not recognise the CD driver. Uninstalled the driver and rebooted and driver still not recognized for upgrade. I note when I right click on update it indicates that the update may be being blocked - OK to Unblock?
Driver was installed as CS not Master (CS was the setup this unit replaced) Memorex support is saying to change to driver to Master - will this really make any difference?
Posted 09 July 2009 - 06:49 PM
The other half come from ntoskrnl.exe, which can indicate anything.
I'm not sure what's going on here.
I suggest that you start a new topic in the Malware Removal and Spyware Removal area.
Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.
If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Posted 10 July 2009 - 08:25 PM
They will get you cleaned up if you indeed have a active infection.
Have patience as they are very busy.
Posted 11 July 2009 - 07:54 PM
When I first tried to burn CD's on either unit I got the "blue screen" memory dump. I then went and did the "msconfig" instruction that included going to the Startuop tab and disabling all and then to the Service tab marking Hide all Microsoft Services and Disable All. Computer was the restarted and I have successfully burned a disc on both drives.
Question now is while it seems to be working what exactly have I done with this procedure? Is this msconfig something I will need to do everytime I add software or start the computer?
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