[Broni]

I got the "blue screen" memory dump

Zip new dmp file, and attach it.

what exactly have I done with this procedure? Is this msconfig something I will need to do everytime I add software or start the computer?

No. We'll need to find out, which startup, or which service is causing this.

[Advertisements]

Here is the requested zipped dmp file.

Attached Files

•  Minidump713.zip   203.08KB   114 downloads

[jbljohn]

Here is the requested zipped dmp file.

Attached Files

•  Minidump713.zip   203.08KB   114 downloads

[Broni]

OK, so we're back to aswMon2.SYS errors (Avast).
Reinstall it, and see, if it helps.

[jbljohn]

Avast uninstalled in Safe Mode and reinstalled and re-registered.

What should I do next?

[Broni]

Wait, and see, if more BSODs will happen.

[jbljohn]

If a BSOD is "blue screen ?? dump" then I have received this when trying to burn a CD on both the "E" and "F" burners.

Need a new dmp report?
--Jay

[Broni]

Sure thing.

[jbljohn]

Here you go. Hope this helps! Let me know what to do next.
--Jay

Attached Files

•  Minidump713_2_.zip   137.46KB   115 downloads

[Broni]

Same thing.
It looks like Avast doesn't like you
Uninstall, go for Avira: http://www.free-av.c...load/index.html

[jbljohn]

Uninstalled in Safe Mode and installed Avira. It does not like me either! Attempted to burn CD's on E and F drives and got blue screen memory dump screens again.

Attached is zipped dmp files on most recent failures for your review.
--Jay

Attached Files

•  Minidump713_3_.zip   127.85KB   125 downloads

[Broni]

This time errors come from ntoskrnl.exe, which actually can mean anything, but the error type itself, KERNEL_MODE_EXCEPTION_NOT_HANDLED_M indicates some [bleep] driver.


Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Try to burn something. Any new BSOD?

[jbljohn]

Completed the msconfig directive and attempted to burn CD got blue screened in both E and F burner drives. Below is dmp files for these activities.

Attached Files

•  Minidump714.zip   56.59KB   168 downloads

[jbljohn]

Please don't give up on me yet!

--Jay

[Broni]

So, same thing....KERNEL_MODE_EXCEPTION_NOT_HANDLED_M @ ntoskrnl.exe

Let's summarize.
1. You uninstalled Norton, and you're able to burn some CD.
2. Installed Avast. Burning with WMP - BSOD. Burning with CDBurnerXP - success. The CD doesn't play in your car.
3. iTunes works too. No car playback.
4. Reinstalled old CD burner - no BSODs, CDs play in a car.
5. Nero uninstalled (Memorex suggestion). BSODs are back. Caused by Avast.
6. Checked for malwares. Computer is clean.
7. Avast uninstalled, Avira installed. New type of BSOD - KERNEL_MODE_EXCEPTION_NOT_HANDLED_M @ ntoskrnl.exe
8. BSOD happens even with all startups, and all non-Microsoft services disabled.

Where are we now?
It looks like uninstalling Nero caused BSODs return. All was well before installation.
Short of declaring some hardware problem, we need to check system files.

Go Start>Run ("Start Search" in Vista), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista case).
If sfc won't find any errors in Windows XP, it'll simply quit, without any message.

[jbljohn]

When you say "have Windows CD DVD ready" is this something I need to burn or create?