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Computer Restarts When Disc is Inserted


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#1
WWARNER47

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I have Windows XP Pro, all the Microsoft updates and service packs. Well the problem I am having is whenever I insert a disc into the cd-rom drive as soon as the disc starts to spin the computer restarts and it continues to restart until I take the disc out. I have gone to My Computer Properties and then Start-Up and Recovery and I un-checked the box next to Automatic Restart so that way it wouldn't restart and I would get an error message but it didn't work and it still restarts.I am pretty computer savy, in fact I built my computer I am having the problem with now. But the weird thing is that I have had my computer for about 3 years now and it has always run great and I have never had any problems with it until now. I can normally fix my computer if something goes wrong but I have never had anything like this happen before, so if anyone can help me out that would be great....Thanks

Please Help! :)
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#2
happyrock

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Hi WWARNER47 ...welcome to Geeks To Go... :)
did you try system restore yet...
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#3
mpascal

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Does it happen to all disks you put in the drive? Have you updated the firmware at all lately?
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#4
WWARNER47

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I can't do a system restore cause my computer won't read the disc it just restarts and it continue to restart until I take the disc out. And yes it does happen to any disc I put in and my firmware is updated. Thanks for your answers but I am still looking for some more help. Thanks to All!

:)

Edited by WWARNER47, 10 July 2009 - 02:26 PM.

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#5
happyrock

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you do not need a cd/dvd disk to use system restore...

Use System Restore to undo changes you've made to your computer
Before you open the System Restore console, you may want to save your work and close all programs since System Restore requires you to restart your computer.

There are two ways to access System Restore... through Help and Support or through your All Programs folder.

Through Help and Support:

1.Click Start, and then click Help and Support.

2.Under Pick a Task, click Undo changes to your computer with System Restore.

3.Follow the instructions on the wizard.
==========================
Or Through the All Programs menu:

1.Click Start.

2.Point to All Programs.

3.Point to Accessories.

4.Point to System Tools.

5.Click System Restore.

6.Follow the instructions on the wizard.

pick a date in bold...one at least a week before you started having problems

Edited by happyrock, 10 July 2009 - 05:14 PM.

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#6
WWARNER47

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Well I just tried that and it still didn't work, but Thank You for your help. So I am still looking for any help regarding my issue. Thanks Again To All!

you do not need a cd/dvd disk to use system restore...

Use System Restore to undo changes you've made to your computer
Before you open the System Restore console, you may want to save your work and close all programs since System Restore requires you to restart your computer.

There are two ways to access System Restore... through Help and Support or through your All Programs folder.

Through Help and Support:

1.Click Start, and then click Help and Support.

2.Under Pick a Task, click Undo changes to your computer with System Restore.

3.Follow the instructions on the wizard.
==========================
Or Through the All Programs menu:

1.Click Start.

2.Point to All Programs.

3.Point to Accessories.

4.Point to System Tools.

5.Click System Restore.

6.Follow the instructions on the wizard.

pick a date in bold...one at least a week before you started having problems


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#7
happyrock

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please do not quote what I posted ...it only makes it take longer to read what your reply was...
Windows XP is set by default to reboot your computer when it hits a critical error.
For most users I suppose this is a good thing, as no one likes to see the BSOD
But in this case, we actually WANT to see the BSOD because it contains some useful
information in diagnosing the problem.
In order to force your computer to show you the BSOD, need to tell it to stop auto restarting
on critical errors.

Right-click...My Computer... and then click ...Properties...
Click the ..Advanced tab... Under Startup and Recovery.. click ..Settings...
to open the Startup and Recovery dialog box....
Clear the ..Automatically restart.. check box, and click OK the necessary number of times...

Restart your computer for the settings to take effect....
did you recently add any burning software or updates to any burning software
did you do a restore...was it successful...did you try several restore points...

go to start...run...type in eventvwr.msc...press enter...
double click on system...look for any errors..click on them and get screenshots and post them back here...
do the same for applications...

Edited by happyrock, 11 July 2009 - 08:04 AM.

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#8
WWARNER47

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Sorry about the quote I did its just a habit from me posting in forums a lot. Well I went to unchecked the Automatic Restart option like you said but it was already unchecked so I checked it and then I unchecked it again and restarted my computer and it still restarts whenever a disc is inserted. Also I tried several different restore points and again nothing it still happens. And with the event viewer I looked for errors regarding anything to do with the restarts and the only errors I found I know what they are from so I have no record to show you, also I am not sure how to do screen shots but I figure I didn't need to being that I found no errors to show you. So Thanks for all your help and quick responses, have any more ideas for me?

:) :)
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#9
123Runner

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A google search brought up the following "fixes".

1. A dying/ faulty PSU. Approaching peak power of the PSU.
2. Update CD rom drivers.
3. A bad cd rom.
4. Bad drivers on the ide channel (uninstall and re-install).
5. Auto run is on (I wouldn't think that this would be a problem).
6. Faulty/ loose power cables to the cd drive.
7. Faulty data cables.

There does not seem to be a particular answer. I would hedge a guess on either the PSU or the CD drive being bad.
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#10
happyrock

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how to post screenshot...go here...
I really would like one of the system...in the event viewer...
and from 123Runner list I would think 1...3 or 4...
if you could get another cd drive and try swapping it with your to make sure its not the drive itself..

Edited by happyrock, 13 July 2009 - 07:22 AM.

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#11
WWARNER47

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Here is a screenshot of the system event viewer. I am currently working on the 123 Runner. And Again Thanks for taking so much time to help me I really appreciate it.

Posted Image
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#12
happyrock

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if 123Runner's list does not help.... disable Windows Live OneCare...
my money would be on the cd drive itself is bad..
disable Windows Live OneCare...
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#13
soso_killer

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Hi Guys, was this problem ever solved?

I've been googling alot and the general consensus is that this is a Power Supply problem.
My PC is giving me the same problem should i try a new PSU?
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#14
Wolfeymole

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Hello SoSo and welcome to Geeks To Go.

Please make a new Topic in the XP forum detailing your issues.

Thank you.
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