Before a bad storm, he unplugged his desktop computer totally, and after the storm had passed he plugged it back in. Everything seemed normal until he tried to get online. He kept getting the infamous "The page cannot be displayed" error.
During troubleshooting he found out that the line for the internet is still fine because he can get online with his laptop.
So I'm just wondering if maybe lightning damaged his network card? Can this happen? The ISP checked and everything looks ok on their end, and this seems to make sense since, as I said above, he can get online using the same line, as long as it's with his laptop.
Any recommendations of where to go from here?
Should I have him go into "Device Manager" to see if there's any yellow exclamation points, which would indicate a problem?
That's about all I know how to do.
Thanks so much for any replies.