Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Antivirus system pro attacked and now cannot connect to the internet


  • Please log in to reply

#1
MindyM

MindyM

    New Member

  • Member
  • Pip
  • 2 posts
Hi, I hope I am posting in the right place. This malware attacked my laptop and while McAfee caught the trojan, it couldn't stop it.

I think I was able to get rid of everything, some items having to be sent to McAfee Shredder (the infected dll files that won't remove).

My computer appears to be running okay, with one major exception - I cannot get on the internet. The provider has checked the modem and its fine. They tried to help me and we discovered the IP address is getting a 169..... address, which they say is assigned when the connection isn't made (I am probably saying this wrong).

We tried to clear it by doing the ipconfig/release and then ipconfig/renew and the same thing happened. After several attempts to connect, it was determined the problem is my computer.

I am afraid that perhaps when in task manager I stopped a process on the wrong item originally - I think I may have stopped "system.exe" not 100% sure.

So I got the XP Professional Operating Disk and tried to use that - I am not quite sure where to go with it.

I ran diagnostics by hitting F12 at the beginning and everything is coming up okay. I noticed on the ports that the items that pop up, say that there is some other diagnostic tool to check - it isn't checked the route I was going.

Almost forgot, I've tried to do a system restore twice and it will not restore.

At this point I am stumped and seeking advice. Please help!

Edited by MindyM, 08 July 2009 - 04:14 PM.

  • 0

Advertisements


#2
MindyM

MindyM

    New Member

  • Topic Starter
  • Member
  • Pip
  • 2 posts
If it helps, I did run McAfee again and no virus was found.

Edited by MindyM, 09 July 2009 - 02:30 PM.

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP