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CD Burner Issue

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Not sure since my previous topic was closed out if you would see my update so I am posting new topic. New Memorex DVD-RW (in F Drive) burner installed and was unable to produce CD to play in car. Other DVD-Burner (in E Drive) would produce CD's that would play in car. Called Memorex support and with their "help" my old E drive burner will no longer burn a CD I get "Blue screen memory dump" Can you help get me back where I was - Please!
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