we understand this is frustrating and we are here to help. There are steps that need to be done in a particular order so that we can assist you in the most efficient way.
We have very highly trained Malware Technicians that go through a lot of training to be able to spot and help clean hidden infections.
Please follow the instructions i am about to give step by step and we will get you taken care of.
Understand that anything in a different color is also a link and you can click on it to take you directly to where I am asking you to go.
Thank you for your your patience and cooperation.
I suggest you go to the Malware Forum
and run all the steps located in the START HERE
. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT
forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools
If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS
thread and we will pursue other options to help you solve your current problem(s).