[jsawt2]

I recently installed Revit Architecture 2009 and when i try to open any file you get to see a glimpse of it then the computer screen goes black. The screen and computer don't shut down when this happens so i have to restart my computer manually. Does anyone know any reasons as to why my computer is doing this? Any help would be much appreciated as i need this program for school very soon.

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Hi,

Just a couple of questions for you,
What operating system are you running?.
Does the screen go into standby at all or does it just go black?
What steps if any have you taken to repair the situation? eg reinstalled the software
Finally did you buy or download the software?...

[rev_olie]

Hi,

Just a couple of questions for you,
What operating system are you running?.
Does the screen go into standby at all or does it just go black?
What steps if any have you taken to repair the situation? eg reinstalled the software
Finally did you buy or download the software?...

[jsawt2]

Hi
I am running XP, with SP3.
The screen just goes black but stays on. Originally the computer did a complete restart when i launched Revit but I reinstalled XP with the CD and now the screen just goes black with the computer staying on.
I have tried reinstalling the sotware 3 or 4 times now but that didn't work.
No i did not download the software originally, i used a student version CD. After that failed i tried downloading it from http://www.students.autodesk.com, it's a legitimate site and is not a pirated version (check it out if you don't believe me). I only tried this hoping that there might be something wrong with the CD i got, but the same thing happened. If you still think i pirated it I'd be happy to show you something to prove i haven't, whatever that is.
Thanks

[rev_olie]

Hi

No i did not download the software originally

That's fine no proof necessary its just ot check as i know a few people who have downloaded and its failed but that's just to check.

On the screen front what graphics card do you have?
I know a quick google search returned a few users who hadn't updated their graphics drivers in a while and there was a conflict of some kind.

Also can you get back to your desktop at all?. for example pressing ctrl-alt-delete does that launch task manager or have you tried getting back to the desktop eg by pressing alt-tab. Just a few tests.

Finally is there anything in Event Viewer? regarding Revit.

• Click Start, and then click Control Panel.
• Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management.
• In the console tree, click Event Viewer
• Then click Applications. Take a look down the list and see if anything is listed for Revit at the time of the blackscreen.

[jsawt2]

I tried updating my graphics card(VIA/S3G UniChrome Pro IGP)...don't know if it worked...
I tried everything you said and i seem to be completely unable to access anything, screen is just black!
Thanks

[rev_olie]

Ok then.

This all seems like a shot in the dark I’m afraid as I’ve never used the program but hopefully we will get a result somewhere.

Revit Colour mode.

Can you check your colour options. According to the company if they are not correct the screen will display black which could be the correct symptoms.

1. On the Start menu, click Settings > Control Panel.
2. In the Control Panel window, double-click the Display icon.
3. In the Display Properties dialog box, click the Settings tab and set the Color quality to True Color or higher.

Also Revit requires a minimum of 16 million colours to display properly. Make sure that the Colour Palette in Display Properties is set for at least 16 million (16777216) colours.

Also just another test when the screen goes black do the Num Lock and Caps lock keys still respond? Eg the activation LED will light up if it does.

I think after that your integrated chip just maybe isn’t powerful enough.

[jsawt2]

I tried changing the color quality but the only two options are Highest (32 bit) and Medium (16 bit). I currently have it in Highest (32 bit).
Well, now instead of getting a blank screen...i get a blue screen of death! Hmmm at least somethings different now...

[rev_olie]

Hi,

That could be a good thing. It could be a display driver which has caused the BSOD and possibly the whole problem. It maybe didn't update.

Can you go to C:\Windows\Minidump

There will be a file in there. If you attach it to your next reply. There may be a few, but the file name is the date the log was made so look for the latest date in there.

If there is no mini dump then:

1. Go Start > Control Panel > Click the System Icon
2. Click the Advanced Tab
3. Then go to Startup and Recovery -> Click Settings
4. Enable Write an Event to the system log
5. Disable Automatically Restart
6. Select the following debugging information:
* Small memory dump (64 Kb)
* Small Dump Directory : %SystemRoot%\Minidump
7. Confirm all and restart the computer.

Then when the system next crashes again go to C:\Windows\Minidump and the latest file should be there. Just attach it to your reply.

Edited by rev_olie, 18 July 2009 - 03:40 AM.

[jsawt2]

Haha ok i thought that may have been really bad...

I tried attaching the file but it said that i am not permitted to upload this type of file. What can i do?

[rev_olie]

OK then,

We cant attach a straight minidump. We will have to convert it into a .txt.

Follow the instructions below carefully:

Download WinDbg

Click Start > Programs > Debugging Tools For Windows
Then click on WinDbg
Now click File > Symbol File path
In the box that pops up paste the following text:

SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Now when the message pops up about saving to Workspace click Yes.
Now go to File > Open Crash Dump
Now you need to Navigate to your minidump in C:/windows/minidump

Now wait a couple of minutes. Then, In the bottom of the mini dump text screen there will be a flashing cursor, type in:

!analyze -v

Then do File > Save As and save it to your desktop and then attach. If its to big then you will just have to copy and paste the ext to your reply.

[jsawt2]

Not sure if this is what you want...Hope it helps!

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf8f0d29, The address that the exception occurred at
Arg3: b1af40ec, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
win32k!ThreadLockMenuAlwaysNoModify+8
bf8f0d29 80481502 or byte ptr [eax+15h],2

TRAP_FRAME: b1af40ec -- (.trap 0xffffffffb1af40ec)
Unable to read trap frame at b1af40ec

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

LAST_CONTROL_TRANSFER: from bf8f1194 to bf8f0d29

STACK_TEXT:
b1af4160 bf8f1194 003b0567 b1af4178 b1af41d4 win32k!ThreadLockMenuAlwaysNoModify+0x8
b1af4184 bf8f1280 bbf37600 65010d2d 00000003 win32k!xxxPaintMenuBar+0x25
b1af41b4 8054162c 00110320 65010d2d 00000003 win32k!NtUserPaintMenuBar+0x68
b1af41b4 7c90e514 00110320 65010d2d 00000003 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0013e11c 00000000 00000000 00000000 00000000 0x7c90e514


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!ThreadLockMenuAlwaysNoModify+8
bf8f0d29 80481502 or byte ptr [eax+15h],2

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!ThreadLockMenuAlwaysNoModify+8

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 49e87572

FAILURE_BUCKET_ID: 0x8E_win32k!ThreadLockMenuAlwaysNoModify+8

BUCKET_ID: 0x8E_win32k!ThreadLockMenuAlwaysNoModify+8

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf8f0d29, The address that the exception occurred at
Arg3: b1af40ec, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
win32k!ThreadLockMenuAlwaysNoModify+8
bf8f0d29 80481502 or byte ptr [eax+15h],2

TRAP_FRAME: b1af40ec -- (.trap 0xffffffffb1af40ec)
Unable to read trap frame at b1af40ec

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

LAST_CONTROL_TRANSFER: from bf8f1194 to bf8f0d29

STACK_TEXT:
b1af4160 bf8f1194 003b0567 b1af4178 b1af41d4 win32k!ThreadLockMenuAlwaysNoModify+0x8
b1af4184 bf8f1280 bbf37600 65010d2d 00000003 win32k!xxxPaintMenuBar+0x25
b1af41b4 8054162c 00110320 65010d2d 00000003 win32k!NtUserPaintMenuBar+0x68
b1af41b4 7c90e514 00110320 65010d2d 00000003 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0013e11c 00000000 00000000 00000000 00000000 0x7c90e514


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!ThreadLockMenuAlwaysNoModify+8
bf8f0d29 80481502 or byte ptr [eax+15h],2

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!ThreadLockMenuAlwaysNoModify+8

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 49e87572

FAILURE_BUCKET_ID: 0x8E_win32k!ThreadLockMenuAlwaysNoModify+8

BUCKET_ID: 0x8E_win32k!ThreadLockMenuAlwaysNoModify+8

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf8f0d29, The address that the exception occurred at
Arg3: b1af40ec, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
win32k!ThreadLockMenuAlwaysNoModify+8
bf8f0d29 80481502 or byte ptr [eax+15h],2

TRAP_FRAME: b1af40ec -- (.trap 0xffffffffb1af40ec)
Unable to read trap frame at b1af40ec

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

LAST_CONTROL_TRANSFER: from bf8f1194 to bf8f0d29

STACK_TEXT:
b1af4160 bf8f1194 003b0567 b1af4178 b1af41d4 win32k!ThreadLockMenuAlwaysNoModify+0x8
b1af4184 bf8f1280 bbf37600 65010d2d 00000003 win32k!xxxPaintMenuBar+0x25
b1af41b4 8054162c 00110320 65010d2d 00000003 win32k!NtUserPaintMenuBar+0x68
b1af41b4 7c90e514 00110320 65010d2d 00000003 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0013e11c 00000000 00000000 00000000 00000000 0x7c90e514


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!ThreadLockMenuAlwaysNoModify+8
bf8f0d29 80481502 or byte ptr [eax+15h],2

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!ThreadLockMenuAlwaysNoModify+8

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 49e87572

FAILURE_BUCKET_ID: 0x8E_win32k!ThreadLockMenuAlwaysNoModify+8

BUCKET_ID: 0x8E_win32k!ThreadLockMenuAlwaysNoModify+8

Followup: MachineOwner
---------

[rev_olie]

Ok,

There has been a couple of other users who have had the same BSOD as you have.
1
Can you get me an everest report. I'm going to try and do a close search for your driver to make sure.

Follow THESE instructions for help.

2
I'm going to request that you run Memtest.

This will take some time and the longer you can leave it running the better. I would say start it later this evening and leave it running overnight as you wont be able to use your PC.

Read This Thread on how to setup and use Memtest. Then get back to us with any errors created and the results and we will go from there.

[jsawt2]

Here's the Everest Report. I'll do the Memtest overnight like you said

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer CHARLIE (Charlie (Pentium 4, 3.0 Ghz, 512 MB RAM, 80 GB HDD))
Generator Jye
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2009-07-18
Time 21:50


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name CHARLIE (Charlie (Pentium 4, 3.0 Ghz, 512 MB RAM, 80 GB HDD))
User Name Jye

Motherboard:
CPU Type Intel Pentium 4, 3066 MHz (23 x 133)
Motherboard Name Unknown
Motherboard Chipset VIA P4M800 Pro
System Memory 1472 MB
BIOS Type Award Modular (12/30/05)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)

Display:
Video Adapter VIA/S3G UniChrome Pro IGP (64 MB)
3D Accelerator VIA/S3 UniChrome Pro

Multimedia:
Audio Adapter VIA AC'97 Enhanced Audio Controller

Storage:
IDE Controller VIA Bus Master IDE Controller
Disk Drive WDC WD800BB-22JHC0 (74 GB, IDE)
Disk Drive Generic USB SD Reader USB Device
Disk Drive Generic USB CF Reader USB Device
Disk Drive Generic USB SM Reader USB Device
Disk Drive Generic USB MS Reader USB Device
Disk Drive HP Photosmart 2610 USB Device
Disk Drive Disk drive
Disk Drive Ut165 USB2FlashStorage USB Device (1921 MB, USB)
Disk Drive WD 3200BEV External USB Device (298 GB, USB)
Optical Drive LITE-ON DVDRW SHM-165P6S
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 73822 MB (4025 MB free)
K: (FAT32) 305168 MB (227961 MB free)
Total Size 370.1 GB (226.5 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Microsoft TV/Video Connection (0.1.0.4)
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC (192.168.0.101)
Modem PCI SoftV92 Data Fax Modem

Peripherals:
Printer Alll your printers are belong to us
Printer Microsoft XPS Document Writer
Printer Send To OneNote 2007
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB2 Controller VIA USB 2.0 Enhanced Host Controller
USB Device Apple Mobile Device USB Driver
USB Device HP Photosmart 2600
USB Device Logitech Mic (Communicate STX)
USB Device Logitech QuickCam Communicate STX #3
USB Device Logitech QuickCam Communicate STX
USB Device Photosmart 2600 series (DOT4USB)
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Mass Storage Device
USB Device USB Mass Storage Device
USB Device USB Mass Storage Device
USB Device USB Mass Storage Device
USB Device USB Printing Support

Problems & Suggestions:
Problem Disk free space is only 5% on drive C:.


--------[ Sensor ]------------------------------------------------------------------------------------------------------

Sensor Properties:
Sensor Type Winbond W83647HF (ISA 290h)

Temperatures:
Motherboard 31 °C (88 °F)
CPU 20 °C (68 °F)
Aux 45 °C (113 °F)
WDC WD800BB-22JHC0 32 °C (90 °F)

Cooling Fans:
CPU 1985 RPM
Chassis 1035 RPM

Voltage Values:
CPU Core 1.10 V
Aux 1.87 V
+3.3 V 3.31 V
+5 V 5.56 V
+12 V 12.28 V
-12 V 1.79 V
-5 V 4.00 V
+5 V Standby 5.02 V
VBAT Battery 0.83 V
Debug Info F 55 A3 FF
Debug Info T 31 20 45
Debug Info V A4 76 D0 D0 CA CB E7 (01)

[rev_olie]

OK great thanks for that.

You can download your driver HERE. Just download and run. Hopefully that should update your card and stop the problem...hopefully.

Then Go Here and update Directx. Again download and then just run it and see if it updates anything.

Then i will wait for your results of the Memtest scan

[jsawt2]

Hmm i downloaded the driver update but couldn't figure out how to install it. Sorry about my computer ineptness! I did however install the direct X update. Still trying to get the Memtest scan working...Can't get the USB version to work.
Thanks for all your help!