Hi there
Because only people trained in malware removal are allowed to help with such issues you will need to repost in the Malware Removal forum
HEREBefore you do, follow
THIS GUIDE to clear that system up as much as possible and to give the helper as much information as possible to help in assessing the problem. Seeing as the user does not have access to the internet, I suggest you download the programs on this or another system and then transfer them over using a USB drive. And then use the same USB drive to transfer the results and log files back over for posting in the malware forum.
To attempt to fix the internet problem, try:
TCP/IP stack repair options for use with Windows XP with SP2 or SP3.Start, Run, CMD, OK to open a command prompt.
Reset WINSOCK entries to installation defaults:
netsh winsock reset catalogReset TCP/IP stack to installation defaults.
netsh int ip reset reset.logReboot the machine.
If the user has Vista or 7:
TCP/IP stack repair options for use with Windows Vista.Start, Programs\Accessories and
right click on Command Prompt, select
"Run as Administrator" to open a command prompt.
In the command prompt window that opens, type type the following commands:
Reset WINSOCK entries to installation defaults:
netsh winsock reset catalogReset IPv4 TCP/IP stack to installation defaults.
netsh int ipv4 reset reset.log
Reset IPv6 TCP/IP stack to installation defaults.
netsh int ipv6 reset reset.log
Reboot the machine.