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Need help! Trojan.spy.html......log attached[CLOSED]


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#1
dcyrusj

dcyrusj

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Many many thanks! Can you teach me how to remove this [bleep] trojan.

Tony

Logfile of HijackThis v1.99.1
Scan saved at 下午 10:50:13, on 2005/5/11
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
E:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
E:\WINDOWS\Explorer.EXE
E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
E:\Program Files\Common Files\Real\Update_OB\realsched.exe
E:\Program Files\Microsoft AntiSpyware\gcasServ.exe
E:\Program Files\Common Files\Symantec Shared\ccApp.exe
E:\WINDOWS\System32\ctfmon.exe
E:\Program Files\Messenger\msmsgs.exe
E:\WINDOWS\inertinfo.exe
E:\WINDOWS\System32\SMSSU.EXE
E:\WINDOWS\System32\Tmntsrv32.EXE
E:\Program Files\SEC\Natural Color\NaturalColorLoad.exe
E:\WINDOWS\System32\drivers\CDAC11BA.EXE
E:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
E:\Program Files\Norton AntiVirus\navapsvc.exe
E:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
E:\WINDOWS\System32\nvsvc32.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
E:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
E:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
E:\Program Files\Internet Explorer\iexplore.exe
E:\Program Files\WinRAR\WinRAR.exe
E:\WINDOWS\system32\NOTEPAD.EXE
E:\Documents and Settings\fish\Desktop\HijackThis.exe

O2 - BHO: XMLDP Class - {60371670-81B9-4d06-9C42-4DEC1AABE62B} - E:\WINDOWS\xmllib.dll
O4 - HKLM\..\Run: [ViewMgr] E:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE E:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [sureshotpopupkiller] "E:\Program Files\Stop-the-Pop-Up Lite\stopthepop.exe" -minimized
O4 - HKLM\..\Run: [URLLSTCK.exe] E:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [TkBellExe] E:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
O4 - HKLM\..\Run: [gcasServ] "E:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] E:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [ccApp] "E:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [inertinfo.exe] E:\WINDOWS\inertinfo.exe
O4 - HKCU\..\Run: [SMSSU] E:\WINDOWS\System32\SMSSU.EXE
O4 - HKCU\..\Run: [Tmntsrv32] E:\WINDOWS\System32\Tmntsrv32.EXE
O4 - Global Startup: NaturalColorLoad.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O12 - Plugin for .spop: E:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://free.aol.com
O16 - DPF: {610C8626-86E0-4082-A89F-F186C839B26F} (SingleTap Web Client) - http://lexus.singlet...Client_1050.dll
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ntrol_v1-32.cab
O19 - User stylesheet: (file missing)
O21 - SSODL: mtklefap - {2DFBB328-15C9-4D80-4BB5-5E494BFFD346} - E:\WINDOWS\System32\jies32.dll (file missing)
O23 - Service: C-DillaCdaC11BA - Macrovision - E:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: C-DillaSrv - C-Dilla Ltd - E:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - E:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - E:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - E:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - E:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - E:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Norton Personal Firewall Proxy Service (SymProxySvc) - Unknown owner - E:\Program Files\Norton Personal Firewall\SymProxySvc.exe (file missing)
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#2
Kat

Kat

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We can definitely help you, but first you need to help us. The first step in this process is to apply Service Pack 1a for Windows XP. Without this update, you're wide open to re-infection, and we're both just wasting our time.
Click here: http://www.microsoft...p1/default.mspx
Apply the update, reboot, and post a fresh Hijack This log.
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#3
dcyrusj

dcyrusj

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Here is the new log after xp update. Many thanks! I need help badly ;) :tazz:

Logfile of HijackThis v1.99.1
Scan saved at 下午 07:20:45, on 2005/5/12
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
E:\WINDOWS\Explorer.EXE
E:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
E:\Program Files\Common Files\Real\Update_OB\realsched.exe
E:\Program Files\Microsoft AntiSpyware\gcasServ.exe
E:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
E:\Program Files\Common Files\Symantec Shared\ccApp.exe
E:\WINDOWS\inertinfo.exe
E:\WINDOWS\System32\ctfmon.exe
E:\Program Files\Messenger\msmsgs.exe
E:\WINDOWS\System32\SMSSU.EXE
E:\WINDOWS\System32\Tmntsrv32.EXE
E:\Program Files\SEC\Natural Color\NaturalColorLoad.exe
E:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
E:\WINDOWS\System32\drivers\CDAC11BA.EXE
E:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
E:\Program Files\Norton AntiVirus\navapsvc.exe
E:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
E:\WINDOWS\System32\nvsvc32.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
E:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
E:\WINDOWS\System32\wuauclt.exe
E:\Documents and Settings\fish\Desktop\HijackThis.exe

O2 - BHO: XMLDP Class - {60371670-81B9-4d06-9C42-4DEC1AABE62B} - E:\WINDOWS\xmllib.dll
O4 - HKLM\..\Run: [ViewMgr] E:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE E:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [sureshotpopupkiller] "E:\Program Files\Stop-the-Pop-Up Lite\stopthepop.exe" -minimized
O4 - HKLM\..\Run: [URLLSTCK.exe] E:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [TkBellExe] E:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
O4 - HKLM\..\Run: [gcasServ] "E:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] E:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [ccApp] "E:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [inertinfo.exe] E:\WINDOWS\inertinfo.exe
O4 - HKCU\..\Run: [SMSSU] E:\WINDOWS\System32\SMSSU.EXE
O4 - HKCU\..\Run: [Tmntsrv32] E:\WINDOWS\System32\Tmntsrv32.EXE
O4 - Global Startup: NaturalColorLoad.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O12 - Plugin for .spop: E:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://free.aol.com
O16 - DPF: {610C8626-86E0-4082-A89F-F186C839B26F} (SingleTap Web Client) - http://lexus.singlet...Client_1050.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1115949720076
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ntrol_v1-32.cab
O19 - User stylesheet: (file missing)
O21 - SSODL: mtklefap - {2DFBB328-15C9-4D80-4BB5-5E494BFFD346} - E:\WINDOWS\System32\jies32.dll (file missing)
O23 - Service: C-DillaCdaC11BA - Macrovision - E:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: C-DillaSrv - C-Dilla Ltd - E:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - E:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - E:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - E:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - E:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - E:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Norton Personal Firewall Proxy Service (SymProxySvc) - Unknown owner - E:\Program Files\Norton Personal Firewall\SymProxySvc.exe (file missing)
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
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#4
Kat

Kat

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  • MVP
*Please go to http://www.howtotell.com (Microsoft website) using Internet Explorer.
*Click on "Windows Validation Assistant"
*Click on the "Validate Now" button.
*Be patient while the ActiveX loads, do not click on any links.
*Read the instructions on this page while it's loading. You will be prompted to install - click YES.
*Enter your product key then click "continue"
*When it says "Validation Complete" please click "Continue to return to your previous activity"
*Copy what it says and paste it here.
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#5
Kat

Kat

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
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