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Help, infected with an unremovable viruse Heuristic virus?

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Well i get a Norton Security Message saying "you've been recently attacked" and i went to check and it said something like this "Packed.Generic.238" so i do a scan and it came up with the following: "Risk - Hugh" Title - Packed.Generic.238" Status - Remove Failed . i click on the name and it says "Affected Areas: 5 files, 1 broswer cache. Details - globalroot\systemroot\system32\geyekresdewfbs.dll"

Iv tried locating it and i cant find it anywhere.. iv looked in system 32.. iv looked everywhere.. iv tried spyware doctor.. registry mach.. nothing seems to find it only Norton.. i even tried CCleaner and that didn;t find it.. please Help.
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