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Can only connect to Google on new Laptop


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#1
darcylou

darcylou

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I have a new Gateway laptop. I can connect to the internet, but only to Google sites. According to my internet provider, when I pinged other sites, everything worked fine. I cannot figure this out. I know nothing about computers and I need help. Thank you!!!!
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#2
Untalented

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Hello darcylou. My name is Untalented and I will help you with this matter. Please do the following for me:

Step 1 - Determine your Default Gateway and DNS Addresses:
  • Select Start
  • Click Run
  • Type cmd and click Ok
  • In the new command prompt window, please type the following commands:
    • ipconfig /all
  • Make note of the Default Gateway and DNS Servers
Step 2 - Connectivity test:
  • Please type in the following commands into the cmd prompt:
    *Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear*
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping 127.0.0.1 >> C:\results.txt
    • ping DefaultGateway >> C:\results.txt
    • ping DNSServer1 >> C:\results.txt
    • ping DNSServer2 >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping 209.85.171.100 >> C:\results.txt
    • ping slashdot.org >> C:\results.txt
    • ping 216.34.181.45 >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

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#3
darcylou

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I fixed the problem. thank you though!
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#4
Untalented

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Okay great.
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