[MrFeenee]

A few months back I finished the build on my first desktop. For a while things have been great except the more than occasional freezing. It happens when im watching a video or playing a game. Both the image and audio will freeze completly and the only thing I can do is shut off the computer and restart it. Any idea what this is?

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Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As.
6: Save AutoRuns.txt file to know location.
7: Attach to your next reply.


Download and install EVEREST
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

[rshaffer61]

Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As.
6: Save AutoRuns.txt file to know location.
7: Attach to your next reply.


Download and install EVEREST
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

[MrFeenee]

sorry for the reply delay, ive been quite busy, but I think I did this right:

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer TIM-PC
Generator Tim
Operating System Windows 7 Ultimate Media Center Edition 6.1.7100
Date 2009-07-20
Time 19:32


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Windows 7 Ultimate Media Center Edition
OS Service Pack -
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name TIM-PC
User Name Tim

Motherboard:
CPU Type Unknown, 2600 MHz
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 4096 MB
BIOS Type Unknown
Communication Port Communications Port (COM1)

Display:
Video Adapter NVIDIA GeForce 9600 GSO
Video Adapter NVIDIA GeForce 9600 GSO
Monitor Generic PnP Monitor [NoDB]

Multimedia:
Audio Adapter High Definition Audio Controller [NoDB]

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Floppy Drive Floppy disk drive
Disk Drive WDC WD6401AALS-00L3B2 ATA Device
Optical Drive HL-DT-ST DVD-RAM GH22NS30 ATA Device
SMART Hard Disks Status Unknown

Partitions:
C: (NTFS) 610377 MB (554839 MB free)

Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse

Network:
Network Adapter Broadcom 802.11g Network Adapter (192.168.1.6)
Network Adapter Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)

Peripherals:
Printer Fax
Printer Microsoft XPS Document Writer
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB2 Controller Standard Enhanced PCI to USB Host Controller [NoDB]
USB2 Controller Standard Enhanced PCI to USB Host Controller [NoDB]
USB Device USB Composite Device
USB Device USB Input Device
USB Device USB Input Device

[rshaffer61]

OK that shows everything correctly.
System memory is great at 4 gigs so that's not a issue.
Total drive space and free space are good.
Video is pretty good.
Can you attach the Autorun log next please/
Also can you reply with the next information
Any new hardware or software installed prior to the issue starting?
Any updates as far as software patches or upgrades?
Anything downloaded from the internet recently?

Edited by rshaffer61, 20 July 2009 - 09:09 PM.

[MrFeenee]

Heres the autorun and as far as your other questions go, I believe i've had this issue before doing any of those things.

Attached Files

•  AutoRuns1.txt   125.24KB   1036 downloads

[rshaffer61]

Let's try somebasic maintenance. this is really strange as Autoruns isn't showing anything out of the ordinary running.


Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:

It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged


After all this then let's do some diagnostic on components starting with HD.



Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y

If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem

[MrFeenee]

both the TFC and Auglogics worked great.

However, when I entered chkdsk /r into run, a black box opened up for a second, then closed. I tried restarting and had it had no effect.

[rshaffer61]

Try the steps using the instructions below:



How To Run Chkdsk /r from Recovery Console:


How to run checkdisk from recovery console (Windows xp). (Courtesy dsenette)

• Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
  Note:Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
• When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
  Note:If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
• When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
• At the Recovery Console command prompt, type the following then press Enter:
  

  chkdsk /r

• Allow this to run UNDISTURBED until completed (45 min or so)
• Report any errors

[MrFeenee]

im running windows 7, not xp.