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itunes could not connect to the itunes store. an unknown error ocurre


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#1
ChristineMcFly

ChristineMcFly

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:)
I've not been able to connect to the itunes store to download my iphone update - whenever I try, I get the message: itunes could not connect to the itunes store. an unknown error ocurred (-3212). I have reinstalled itunes twice, checked my firewall settings (per a recent post on the GtG website), and am totally puzzled.... :)

Here is the diagnostic

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Dimension 4700
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2

iTunes Serial Number 9A215D087A1CFCBE

Current user is an administrator.
The current local date and time is 2009-07-15 21:06:15.
iTunes is not running in safe mode.

Video Display Information

RADEON X300 Series
RADEON X300 Series Secondary


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {249A5011-F011-48EE-BD0B-843E7BC26E7E}
Description: Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Wed Jul 15 17:43:02 2009

Lease Expires: Thu Jul 16 17:43:02 2009

DNS Servers: 192.168.0.1
192.168.0.1
205.171.3.25

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
An unknown error occurred (-3212).
Connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-3212).
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-3212).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-3212).
Last successful store access was 2009-04-13 22:18:34.


**** CD/DVD Drive Tests ****

LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
UpperFilters: GEARAspiWDM (2.1.0.1),

D: PHILIPS DVD+-RW DVD8701, Rev 5D24
Drive is empty.



**** iPod/iPhone Connectivity Tests ****

iPodService 8.2.0.23 is currently running.
iTunesHelper 8.2.0.23 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

Universal Serial Bus Controllers:

Intel® 82801FB/FBM USB Universal Host Controller - 2658. Device is working properly.
Intel® 82801FB/FBM USB Universal Host Controller - 2659. Device is working properly.
Intel® 82801FB/FBM USB Universal Host Controller - 265A. Device is working properly.
Intel® 82801FB/FBM USB Universal Host Controller - 265B. Device is working properly.
Intel® 82801FB/FBM USB2 Enhanced Host Controller - 265C. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Device Not Currently Connected:

iPod shuffle (2nd & 3rd Generation) running firmware version 1.0.4
Serial Number: 4H820656YX8

iPhone 3G running firmware version 2.2.1
Serial Number: 88902WQ2Y7H

**** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.

Edited by ChristineMcFly, 15 July 2009 - 09:08 PM.

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#2
BMTHmisfit

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Hi,
Could you tell me what antivirus you are running? I had the same problem when I was updating my touch. NOD32 antivirus was for some strange reason blocking the update. Try temporarily disabling your AV. If that doesnt work, it could be that the store is down.
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#3
ChristineMcFly

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Well it turns out it was my antivirus. I use McAfee and trolled through the history log. Sure enough, it had been blocking messages sent from my PC to itunes. I was able to disable this 'feature' (thanks McAfee) and I'm rolling!
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#4
BMTHmisfit

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Cool, glad I helped
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