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Dead USB ports?


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#1
Mae-Chan

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So I have a computer that runs on Windows XP and am a literal computer dummy. I have a printer that has to plug into a USB port to communicate with my computer in order to print anything. Well here in lies the problem- no matter what I plug into a USB.. :) ....nothing happens! It's like my computer doesn't even know I did anything. I've tried i-Pods, cell phones, cameras and nothing connects. SO, How do i fix this problem? :)

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#2
SRX660

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For this problem you will probably need to download that motherboard drivers. Since you did not identify your computer we will need this information to help you find the drivers. Please tell us what model and make of computer you have. It would also be nice if you could look inside the computer at the motherboard and see if you could identify what the motherboard model it is.

SRX660
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#3
Mae-Chan

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Alrighty then, my computer specs are: it's a HP Compaq Presario AMD Sempron Processor
3400+
994 MHz, 448 MB of RAM
it's from 2002.
If that isn't the info you are looking for then please speak again as if I were a 5 year old. OH- and motherboards...drivers...no idea what that is/looks like so you'll need alot of patience with me.
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#4
123Runner

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Assuming XP....
Go to start
Go to run...
Type in devmgmt.msc and hit enter

Are there any ? or ! in the devices?
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#5
Mae-Chan

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No, there are not any ! or ?
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#6
rshaffer61

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Alrighty then, my computer specs are: it's a HP Compaq Presario AMD Sempron Processor
3400+
994 MHz, 448 MB of RAM
it's from 2002.
If that isn't the info you are looking for then please speak again as if I were a 5 year old. OH- and motherboards...drivers...no idea what that is/looks like so you'll need alot of patience with me.


There should be a Model number after the presario. If not then do the following.


Download SIW from HERE and get the Standalone English version
It will install itself and when finished
Then Click on SIW Icon to run program
On the left side click on the Motherboard directory and then on the right, copy and paste the information in your next reply
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#7
Mae-Chan

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Property Value
Manufacturer MSI
Model AMETHYST-M
Version 1.0
Serial Number

North Bridge ATI Xpress 200 (RS480) Revision 10
South Bridge ATI SB400 Revision 10

CPU AMD Sempron™ Processor 3400+
Cpu Socket Socket 939

System Slots 3 PCI

Memory Summary
Maximum Capacity 2048 MBytes
Maximum Memory Module Size 4096 MBytes
Memory Slots 4
Error Correction None

Warning! Accuracy of DMI data cannot be guaranteed
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#8
rshaffer61

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We still need the model number of the Presario.
Something like this...Presario Media Center SR2050NX
It should be located on the Front, Side or Back of the system.
If you have the little sticker on the top right side(looking from the front of the system) there might even be a model number on it.
This will help us get the correct MOBO drivers for you.
The AMETHUST-M MOBO was included in several models.

Edited by rshaffer61, 20 July 2009 - 03:30 PM.

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#9
SRX660

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You might try using this webpage to help find the correct drivers you need.

http://h10025.www1.h...n...lc=en&cc=us

To identify your motherboard use this H-P site.

http://h10025.www1.h...n...=en&dlc=en#

More than Likely these are your motherboard drivers, but check with the above website to make sure.

http://h20000.www2.h...SeriesId=457124

SRX660

Edited by SRX660, 20 July 2009 - 04:59 PM.

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#10
Mae-Chan

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SR1620NX
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#11
SRX660

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This is the chipset drivers for your computer. Included in the drivers there should be USB drivers. If this does not fix the problem with the USB then more than likely the connection to the motherboard is bad. If this is the problem a USB PCI card would be the cheapest method to fix this.

Chipset drivers

http://h10025.www1.h...r...228&lang=en

You might download the XP SP3 utility from the website if you are going to install SP3.

SRX660
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