[shelbygurl87]

I have a Toshiba laptop and haven't had really any problems until now. I had gone back to it after about twenty minutes, and when I click on the browser it was on, the screen went foggy gray. I tried resetting it, but it will only work for about two minutes until everything freezes up again. I can still move the cursor around, but it cant close any windows or start any new programs. I just turns into the circle loading cursor when I put it over an open window. I tried starting in safe mode, and it seemed like everything was alright. I am a serious novice when it comes to this stuff, and I just don't want to keep messing with it and make it worse. Any help would be great, thanks!

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Hi Welcome to GeeksToGo.

Can i just ask,

When you are using the PC are there any programs that are always running?
Also when did the problem appear and what were you doing that day?

Just so im not asking you so many question can you please get some information for me, unless the system freezes.

Please can you download and install Everest from HERE
Once its installed (leave all of the options just keep pressing next) douible cliock on the shortcut.
Then onces its running:

• 1 On the left expand the Computer folder.
• 2 Click onSummary
• 3 In the top menu, go Report
• 4 Then go to Quick Report-Summary
• 5 Save your everest report to a text file, and paste it in your next post.

There is an image below (Thanks to rshaffer61 (sorry i stole your diagram))

 post_a31925_Everest_GIF.html   21.67KB   0 downloads

Edited by rev_olie, 18 July 2009 - 01:54 PM.

[rev_olie]

Hi Welcome to GeeksToGo.

Can i just ask,

When you are using the PC are there any programs that are always running?
Also when did the problem appear and what were you doing that day?

Just so im not asking you so many question can you please get some information for me, unless the system freezes.

Please can you download and install Everest from HERE
Once its installed (leave all of the options just keep pressing next) douible cliock on the shortcut.
Then onces its running:

• 1 On the left expand the Computer folder.
• 2 Click onSummary
• 3 In the top menu, go Report
• 4 Then go to Quick Report-Summary
• 5 Save your everest report to a text file, and paste it in your next post.

There is an image below (Thanks to rshaffer61 (sorry i stole your diagram))

 post_a31925_Everest_GIF.html   21.67KB   0 downloads

Edited by rev_olie, 18 July 2009 - 01:54 PM.

[shelbygurl87]

I was close to getting that program before it froze again, it wont let me get online in safe mode. I am using a different computer right now. I was doing homework and checking my email when it happened. The only thing that is really always running is Mozilla, because I constantly have to check my business gmail account. I also have Internet Explorer open often because my school's website can't be accessed through Mozilla.

[shelbygurl87]

I got it, here it is : )

Attached Files

•  Report.txt   267.18KB   1758 downloads

Edited by shelbygurl87, 18 July 2009 - 02:33 PM.

[Broni]

Does the freezing happen only while using IE?
What version?

[shelbygurl87]

No, it happens no matter what. Even if i restart it and don't open any internet browsers, it still freezes except for the cursor.

[Broni]

But Safe Mode is fine?

[shelbygurl87]

Yes it seems ok, as far as I can tell.

[Broni]

Go to Safe Mode....

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?

[shelbygurl87]

I did that already, I saw it in another post. I didn't change anything unfortunately. Would Norton be considered a firewall?

[Broni]

Norton has AV + firewall.

[Broni]

Please download VEW and save it to your Desktop: http://images.malwar...om/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System

Under Select type to list, select:
Error

Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

Edited by Broni, 18 July 2009 - 03:16 PM.

[shelbygurl87]

It is telling me Run-time error '75:
Path/File access error

after I enter everything into VEW.

Edited by shelbygurl87, 18 July 2009 - 04:04 PM.

[Broni]

Go Start>Run ("Start Search" in Vista), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista).
Have Windows CD/DVD handy (with Vista, most likely, you won't need it).
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista case).
If sfc won't find any errors in Windows XP, it'll simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".