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Bootup fails at MUP.sys


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#16
dsenette

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following the instructions above?

How to run checkdisk from recovery console.
  • Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
    Note:Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
  • When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
    Note:If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
  • When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
  • At the Recovery Console command prompt, type the following then press Enter:

    chkdsk /r

  • Allow this to run UNDISTURBED until completed (45 min or so)
  • Report any errors

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#17
blobotron

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After running chkdsk /r for the second time in 2 days, it says it found and fixed one or more errors on the volume again.
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#18
dsenette

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try the repair steps again
Repair the Windows XP installation.

To do this, follow these steps:
  • Make sure that the CD-ROM or DVD-ROM drive is the first priority startup device.
    See your computer documentation for information about how to do this.
  • Insert the Windows XP CD into the CD-ROM or DVD-ROM drive, and then restart your computer.
  • When the instruction to "Press any key to boot from CD" appears, press a key. Your computer starts from the Windows XP CD.
  • When the computer starts from the CD, the system verifies your hardware, and then prompts you to select one of the following options:

    - To set up Windows XP now, press ENTER
    - To repair a Windows XP installation using Recovery Console, press R.
    - To quit Setup without installing Windows XP, press F3.

  • Press ENTER.
  • Press F8 to accept the Licensing Agreement.
  • A box lists your current Windows XP installation, and then the computer prompts you to select one of the following options:

    - To repair the selected Windows XP installation, press R.
    - To continue installing a fresh copy of Windows XP without repairing, press ESC.

  • Press R.

You'll get to keep your existing apps & settings, but you need to re-install SP2, Windows Updates & any unsigned drivers afterwards.
NOTE: Be aware that you'll lose any protection from Blaster / Sasser type worms. Don't go online without a firewall, whether the built in Windows one or 3rd party.

How to Perform A Re-Install Of XP.
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#19
blobotron

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No luck. Still not showing up. Just the partition selection screen.
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#20
dsenette

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ok...there's a couple of paths we can try here...

setup isn't detecting windows...so it's not giving the option to repair....we can try to rebuild the boot config so that it might detect it and let you run the repair...

OR

you can load her hard drive up as a slave in a working computer, back up all the important info (pictures, music, work) and start over from scratch
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#21
blobotron

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How do i rebuild the boot config?
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#22
dsenette

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Fix an "Invalid boot.ini" Error using "Bootcfg /Rebuild" From the Recovery Console

If you have your Windows XP disk
  • Insert your Windows XP disk into your computer and reboot
  • Make sure the PC is set to run from the CD as the primary boot device.
    NOTE: You do this by setting your PC to boot to the CD-ROM in BIOS (enter bios by pressing f1, f2 or del key during memory count up, then search for boot order, and set the CD as the first boot device)
  • When the PC boots, it will boot from the CD...after the first several screens load, you will be given a choice to choose R for Recovery Console. You will be asked to log in.
    NOTE: For Windows XP Home, there is not password, just hit ENTER. For Windows XP pro, ask whomever set up the machine what password they used.
When you see the Recovery console C:\WINDOWS prompt continue to section 3 (Running "ChkDsk")

If you DO NOT have your Windows XP disk

  • Download RC.ISO from Here.
  • Now burn this ISO image to a CD and boot your computer with it.
    NOTE: Keep in mind that this is different than burning a file to a CD-ROM. If you do not know how to burn an ISO image, then download CDBurnerXP Pro to another Windows machine and install it. Then go Here for instructions for burning the ISO image
  • Once the CD is created, place it in the defunct computer
  • Then reboot your broken PC with that CD in the CD-ROM drive.
  • Make sure the PC is set to run from the CD as the primary boot device.
    NOTE: You do this by setting your PC to boot to the CD-ROM in BIOS (enter bios by pressing f1, f2 or del key during memory count up, then search for boot order, and set the CD as the first boot device)
  • When the PC boots, it will boot from the CD...after the first several screens load, you will be given a choice to choose R for Recovery Console. You will be asked to log in.
    NOTE: For Windows XP Home, there is not password, just hit ENTER. For Windows XP pro, ask whomever set up the machine what password they used.

Running "ChkDsk"
  • At the Recovery console C:\WINDOWS prompt, type

    chkdsk /r

  • Press ENTER
  • Let this scan run UNINTERUPTED until completed (30 min or so depending on the drive)
  • Report any errors in your next reply
  • Once the scan is complete, Type exit, and then press ENTER to quit Recovery Console.
  • Your computer will now restart, boot from the CD again and continue with the next steps.

Using "BootCfg /Rebuild" to fix the "Boot.ini" file

  • At the Recovery console C:\WINDOWS prompt, type

    BootCfg /rebuild

  • Press ENTER
    Note:The BootCfg /rebuild command scans the hard disks of the computer for Windows NT 4.0, Windows 2000, or Windows XP installations, and then displays the results. You can add the detected Windows installations.
  • When you receive a message that is similar to the following message, press Y:


    Total Identified Windows Installs: 1

    [1] C:\Windows
    Add installation to boot list? (Yes/No/All)

    NOTE: You may see more than one entry here if you have a dual boot windows system. If this is the case follow this procedure for ALL installations to make sure that all OS's are added correctly
  • You receive a message that is similar to the following message:

    Enter Load Identifier

    NOTE: This is the name of the operating system. This is either Microsoft Windows XP Professional or Microsoft Windows XP Home Edition.
  • Type the name of your operating system, and then press ENTER
  • You receive a message that is similar to the following:

    Enter OS Load options

  • Type /fastdetect, and then press ENTER.
  • Type exit, and then press ENTER to quit Recovery Console.
  • Your computer will restart, and the updated boot list may appear when you receive the "Please select the operating system to start" message.
  • If you see a Boot list with multiple entries choose the XP Home option to boot to windows.

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#23
blobotron

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It is my understanding that if the Windows splash screen comes up, then it is not a boot issue. I enabled boot logging and found many drivers loaded or unloaded, but nothing starts with the word "failed", so I'm assuming nothing failed. Could it be a service that's causing the hangup?
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#24
dsenette

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it was my understanding that we were not getting to the splash screen this whole time...am i wrong? or has something changed?
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#25
blobotron

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Kind of. After choosing my OS(both are the same, different names), I get "We are sorry for the inconvenience, but Windows was not started". When I choose normal startup from there, I get the splash screen and then it hangs on a blank screen. If I choose SafeMode, it hangs after Mup.sys. I'm confused because I can get into Recovery Console and it sees my OS, but not when I do a repair. Could this have something to do with not having the original disk or the same Service Pack disk?
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#26
dsenette

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ok...i think thequickest option now would be to back up all the important stuff and start over from scratch..... if you can hook up the drive as aslave drive in a working computer you should be able to back up all the stuff that's on it that's important and then put it back in and wipe it and reinstall
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