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External Hard Drive wont read


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#1
dam1120

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ok daughter has a My Book Essential Edition by WD USB. Its a terabyte(spelling)?. Well now it isn't reading on her computer so I put it on mine and it will not show up either. All her info is on it. What can we do?
Thanks

Edited by dam1120, 24 July 2009 - 10:17 AM.

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#2
Anthony19

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Hello dam1120 & Welcome to GTG

Just for a starting point....

Maybe try different USB cable

is this USB 2.0 ???

Also check device manager for any ( ! ) OR ( ? )

To access Device Manager, use any of the following methods:

- Click Start, click Run, and then type "devmgmt.msc" (without the quotation marks).
- Right-click My Computer, click Manage, and then click Device Manager.
- Right-click My Computer, click Properties, click the Hardware tab, and then click Device Manager.
- Type the following command at a command prompt: start devmgmt.msc

Best of luck !

Anthony19

Edited: Forgot to mention

In Device Manager take note of
Disk Drives & universal Serial Bus Controllers

Edited by Anthony19, 24 July 2009 - 10:40 AM.

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#3
dam1120

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Hello dam1120 & Welcome to GTG

Just for a starting point....

Maybe try different USB cable - DID NOT WORK WHEN TRIED

is this USB 2.0 ??? YES

Also check device manager for any ( ! ) OR ( ? )NO NOTHING SHOWING PROBLEMS

To access Device Manager, use any of the following methods:

- Click Start, click Run, and then type "devmgmt.msc" (without the quotation marks). DID THIS WITH NO PROBLEM

- Right-click My Computer, click Manage, and then click Device Manager. DID THIS WITH NO PROBLEM

- Right-click My Computer, click Properties, click the Hardware tab, and then click Device Manager. ISNT THIS A REPEAT FO THE ABOVE? WHEN DOING THIS THE SAME WINDOW OPENS?

- Type the following command at a command prompt: start devmgmt.msc CANT FIND PLACE TO TYPE THIS?

Best of luck !

Anthony19

Edited: Forgot to mention

In Device Manager take note of
Disk Drives & universal Serial Bus Controllers


Edited by dam1120, 24 July 2009 - 11:13 AM.

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#4
Anthony19

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Sorry , abit late here..

it would be 2.0 being 1TB

try checking your BIOS settings to ensure USB is enabled and not as legacy

Have you tried any other USB devices just to ensure the USB ports are ok ???

EG: memory stick or camera

Best of luck

Anthony19
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#5
dam1120

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Sorry , abit late here..

it would be 2.0 being 1TB

try checking your BIOS settings to ensure USB is enabled and not as legacy - AS I SAID NO PROBLEMS PER MANAGER

Have you tried any other USB devices just to ensure the USB ports are ok ??? YES TOOK IT AND TRIED TO PUT ON ANOTHER COMPUTER STILL DOESNT READ BUT AGAIN MANAGER SAYS NO PROBLEMS

EG: memory stick or camera NOT SURE WHAT YOU MEAN BY THIS? THANKS

Best of luck

Anthony19


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