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No Volume


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#1
shaly777

shaly777

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I am on a computer at work. This pc has never had volume. It will make a sound when testing but not to play music or anything.
There is no volume icon in toolbar. There is instead an icon for asus and it has a menu with 5 options: Sound Manager; Multi-Media; Windows Media Player; Sound Recorder and Volume Control.
When I click on the volume control option a window pops up telling me: There are no active mixer devices available.
What is this and how can I fix it?
The only name I see on this computer is antec. Can you help me. please?
THANK YOU!
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#2
rshaffer61

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Is there audio built onboard or is there a add-on audio card?

Download and install EVEREST
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#3
shaly777

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I think I included the correct part. THANKS!

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer ANTEC
Generator User
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2009-07-27
Time 13:57


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name ANTEC
User Name User

Motherboard:
CPU Type Intel Pentium 4 631, 3000 MHz (15 x 200)
Motherboard Name Unknown
Motherboard Chipset Intel Lakeport-G i945G
System Memory 3447 MB (DDR2-667 DDR2 SDRAM)
BIOS Type AMI (01/30/08)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Intel® 82945G Express Chipset Family (128 MB)
3D Accelerator Intel GMA 950
Monitor Plug and Play Monitor [NoDB] (WH31967K2UCS)
Monitor Plug and Play Monitor [NoDB] (WH31967K2UCS)

Multimedia:
Audio Adapter Intel 82801GB ICH7 - High Definition Audio Controller [A-1]

Storage:
IDE Controller Intel® 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
IDE Controller Intel® 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
Floppy Drive Floppy disk drive
Disk Drive ST3160215AS (149 GB, IDE)
Optical Drive ATAPI DVD A DH20A4P
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 152617 MB (140460 MB free)

Input:
Keyboard HID Keyboard Device
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse
Mouse HID-compliant mouse

Network:
Network Adapter Atheros L2 Fast Ethernet 10/100 Base-T Controller (192.168.0.6)

Peripherals:
Printer Auto Auto Brother HL-5240 series on ANTEC on CDM-COMPUTER
Printer Auto Brother HL-5240 series on CDM-COMPUTER
Printer Brother HL-5240 series
Printer HP3050shannon
Printer Microsoft Office Document Image Writer
Printer Microsoft XPS Document Writer
Printer Print2PDF
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB2 Controller Intel 82801GB ICH7 - Enhanced USB2 Controller [A-1]
USB Device HP EWS 3055
USB Device HP LaserJet 3055 (DOT4USB)
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device




--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer ANTEC
Generator User
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2009-07-27
Time 13:57


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name ANTEC
User Name User

Motherboard:
CPU Type Intel Pentium 4 631, 3000 MHz (15 x 200)
Motherboard Name Unknown
Motherboard Chipset Intel Lakeport-G i945G
System Memory 3447 MB (DDR2-667 DDR2 SDRAM)
BIOS Type AMI (01/30/08)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Intel® 82945G Express Chipset Family (128 MB)
3D Accelerator Intel GMA 950
Monitor Plug and Play Monitor [NoDB] (WH31967K2UCS)
Monitor Plug and Play Monitor [NoDB] (WH31967K2UCS)

Multimedia:
Audio Adapter Intel 82801GB ICH7 - High Definition Audio Controller [A-1]

Storage:
IDE Controller Intel® 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
IDE Controller Intel® 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
Floppy Drive Floppy disk drive
Disk Drive ST3160215AS (149 GB, IDE)
Optical Drive ATAPI DVD A DH20A4P
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 152617 MB (140460 MB free)

Input:
Keyboard HID Keyboard Device
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse
Mouse HID-compliant mouse

Network:
Network Adapter Atheros L2 Fast Ethernet 10/100 Base-T Controller (192.168.0.6)

Peripherals:
Printer Auto Auto Brother HL-5240 series on ANTEC on CDM-COMPUTER
Printer Auto Brother HL-5240 series on CDM-COMPUTER
Printer Brother HL-5240 series
Printer HP3050shannon
Printer Microsoft Office Document Image Writer
Printer Microsoft XPS Document Writer
Printer Print2PDF
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB2 Controller Intel 82801GB ICH7 - Enhanced USB2 Controller [A-1]
USB Device HP EWS 3055
USB Device HP LaserJet 3055 (DOT4USB)
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
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#4
rshaffer61

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Is the audio built onboard or is it in a expansion slot?
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#5
shaly777

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Well, I have speakers set up to it. I'm not sure what you're asking. I apologize.Sound manager icon pulls up an interface for 'ASUS' ? I also see something called Realtech High Definition Audio. ??
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#6
rshaffer61

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Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's


In your next reply please include those results
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#7
shaly777

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Nothing red or yellow.
Under system devices>system speaker: it says
On Intel® 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8

It also says there is no driver installed for this device.

Does that help any?
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#8
rshaffer61

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Go HERE and download the file
Install it and then let me know if everything now works
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#9
shaly777

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Unfortunately it did nothing. It actually caused my avast to alert me to a trojan! :)
So, I don't know what's up with this crazy thing!
I've got my avast virus scan running now, after that I'll do malwarebytes and see what I come up with.
Do you have any other suggestions?
THANKS!
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#10
rshaffer61

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Just to be completely sure you are clean and healthy:

I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here
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