[mrshaz]

I have a Dell Dimension 2400 Desktop that completely crashed. I reformated the hard drive and have windows xp back on it but I can not access internet or sound and my icons are HUDGE. I'm pretty sure Im just missing drivers.. Device manager has ? beside Ethernet controller; Multimedia audio controller; PCI Simple Communications Controller and Video Controller (VGA Compatible). Am I right about missing drivers? and if so where can I find them. I have the recovery CD but I do NOT have a drivers and devices cd (the one that came with the computer) If its the drivers and I can find them online can I download to a Thumb drive and transfer that way? as I said I can not access the internet on the computer I am trying to restore. Sorry for the long post. I did read the sticky that talked about repairing xp but it didnt say what to do with this problem (unless I just missed it) Thanks!

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Go HERE to get all the original drivers that were included in your system when brand new.
I suggest you download everything and burn it to a disk for future reference.
Please let me know if this is the drivers you need.

[rshaffer61]

Go HERE to get all the original drivers that were included in your system when brand new.
I suggest you download everything and burn it to a disk for future reference.
Please let me know if this is the drivers you need.

[mrshaz]

Thanks. I found the Multimedia Audio but it wont let me download the others.. I click on it then click download and it gives me a blank page.

[rshaffer61]

Please do the following and install it on the Dell.
Then run the program and attach the log to your next response. We can then try to find the individual drivers for you.

Download and install EVEREST Free Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

[mrshaz]

Thank you for the help! Here is the report:

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer FAMILY
Generator Owner
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2009-07-31
Time 22:47


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name FAMILY
User Name Owner

Motherboard:
CPU Type Intel Celeron, 2200 MHz (22 x 100)
Motherboard Name Dell Dimension 2400
Motherboard Chipset Intel Brookdale-G i845GEV
System Memory 1280 MB (DDR SDRAM)
BIOS Type Phoenix (07/31/03)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Intel Extreme Graphics
3D Accelerator Intel Extreme Graphics

Multimedia:
Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]

Storage:
IDE Controller Intel® 82801DB Ultra ATA Storage Controller - 24CB
Disk Drive Maxtor 6E040L0 (40 GB, 7200 RPM, Ultra-ATA/133)
Disk Drive PNY USB 2.0 FD USB Device (1913 MB, USB)
Optical Drive SAMSUNG CD-R/RW SW-248F (48x/24x/48x CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 39166 MB (35850 MB free)

Input:
Mouse PS/2 Compatible Mouse

Peripherals:
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [A-1]
USB Device USB Mass Storage Device


---

Edited by mrshaz, 31 July 2009 - 09:57 PM.

[rshaffer61]

PCI Simple Controller is probably the modem.

Let's try getting drivers another way.
Go HERE for video driver.

MOBO Chipset Driver

Network driver


Try these and then let me know if that gets everything but the PCI Simple Controller working.

[mrshaz]

OMG you are the BEST!!!! I can get online and my icons and font is normal! Thank you for your patience. The middle one just gives me a blank page but I did get the other two installed. The device manager still has the ? beside PCI (is that one really importatnt?)

Edited by mrshaz, 01 August 2009 - 09:51 AM.

[rshaffer61]

If you are not using a Modem to connect to the internet then NO it is not important.
If you want to you can right click on it and Disable it.
Please let me know how everything is working

[mrshaz]

Yes, everything seems to be working well, a little slow on the net at times but its an old computer so I think that would be expected? Thank you again!

[rshaffer61]

That is probably due to the ethernet card itself
Most likely it is a 10 base t instead of the newer 10\100's

You may be able to purchase a newer card to help with that. Since everything else seems to be working correctly I would like to say:

Congratulations. for a successful resolution for your issue. I am happy everything has been worked out for you. With that being said I am happy to say:


You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience. Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.


If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible