There seems to be a Recovery Partition
on your system since you do not have the recovery cd's.
There are three options available that you can try.
Complete recovery of system back to factory defaults(this will cause the loss of all data)
Possibly you may be able to do a Non Destructive
restore which should keep your existing data
Possible Malware Infection
To make sure what we are dealing with is the system capable of booting into windows?
If yes then I suggest the following step first.
Restart the laptop and by pushing:
The key combination is CRTL + F11
at the same time at the the Dell screen
during post. Once you push them then you want to release them. It should go into the Recovery Partition
so you can do a system restore.If this is not possible or not an option for you yet then please do the next step first
I suggest you go to the Malware Removal and Spyware Removal Forum
and run all the steps located in the START HERE
. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT
forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools
If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS
thread and we will pursue other options to help you solve your current problem(s).