[Transcriptionist]

Hi

I am unable to access FTP sites through IE8 or Firefox. These very same sites were able to be accessed when I used IE6. Is there anything I need to do to access these FTP sites through IE8 and Firefox?

Thanks in advance.

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Did you try Safe Mode with Networking?
What do you use for firewall?

[Broni]

Did you try Safe Mode with Networking?
What do you use for firewall?

[Transcriptionist]

I honestly can't answer these questions because I don't know what "safe mode with networking" is and the firewall is, I think, Windows Firewall at least according to the Control Panel. I think our company tech folk have put up something else but I am not aware of it.

Apologies for being so dumb.

If I can access the FTP site through Firefox, I'd be happy. I am always wary of IE.

Edited by Transcriptionist, 05 August 2009 - 10:11 PM.

[Broni]

Is it company computer?

[Transcriptionist]

No it is my own computer but I do company work from home--a lot of company software has been installed remotely. I access something called Team Viewer if I want remote assistance.

[Broni]

To access Safe Mode with Networking, restart computer, and keep tapping F8 key until this menu appears:



Also....
Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

[Transcriptionist]

Thanks. Will do as instructed.

Here are the notepad contents:

Results of screen317's Security Check version 0.98.7
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
Avira AntiVir Personal - Free Antivirus

Stedman's Radiology & Oncology Words 1.0
Stedman's Cardiology & Pulmonary Words, 5th Edition

Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:
CA Yahoo! Anti-Spy (remove only)
SpywareBlaster 4.2
SUPERAntiSpyware Free Edition
Malwarebytes' Anti-Malware
McAfee SiteAdvisor
McAfee SiteAdvisor
IE SpyAd
HijackThis 2.0.2
Java™ 6 Update 14
Adobe Flash Player 10
Adobe Reader 9.1.3
``````````````````````````````
Process Check:
objlist.exe by Laurent
Avira Antivir avgnt.exe
Avira Antivir avguard.exe


``````````````````````````````
DNS Vulnerability Check:
GREAT! (Very random)

`````````End of Log```````````

Edited by Transcriptionist, 06 August 2009 - 08:59 PM.

[Broni]

Did you try Safe Mode with Networking yet?

What is the ftp site, you're truing to reach?

[Transcriptionist]

No, not yet. I was waiting for confirmation from you before I did it.

The FTP site is ftp://quality.cbayscribe.com

Now I will try the Safe Mode with Networking.

[Broni]

OK. I see now. To connect to this ftp site, you need to use some ftp agent, like FireFTP, or FileZilla, and....you need to supply username, and password.

[Transcriptionist]

I have the username and password. I can connect using Opera, but for my own paranoid safety reasons, I feel safer with Firefox. I tried FireFTP but found it too confusing. Can I download FileZilla and try?

BTW, Safe Mode with Networking didn't work--I couldn't even get this web site to load--all I could get was Google.

Edited to add...

I need to access the company's FTP site in order to be abreast of changes in documentation methods, templates, client details, etc. Do I download FileZilla Client or FileZilla Server?

Edited by Transcriptionist, 06 August 2009 - 10:29 PM.

[Transcriptionist]

Now that I have FileZilla Client (I realize I asked you a dumb question in my earlier post) how do I go about accessing the FTP site? I need to give a port address that I don't know.

Edited by Transcriptionist, 06 August 2009 - 10:39 PM.

[Broni]

You can leave port address blank.

[Transcriptionist]

Okay. I will try that. For Host, I give the FTP address, right?

Edited by Transcriptionist, 06 August 2009 - 11:14 PM.

[Broni]

You just put quality.cbayscribe.com
ftp prefix will be added automatically.