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Internet Explorer cannot display webpage (Error 12007)


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#1
Rspnc

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Having ridded my computer of malware/virus with the help of Perplexus, I finally managed to install MSIE 8.0, SP3, and the ability to download and install Windows Updates.

However, after a few minutes of Internet inactivity, I lose connectivity and get the Windows Network Diagnostics Box which I have to go through to restore the internet connection--over and over again.

The results are always the same with the last section reading as follows:

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not

be resolved
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address

could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could

not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not

be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not

be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address

could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

IF I do not go through the Network Diagnostics to reestablish the connectivity, I cannot use another browser.

Any help would be appreciated.
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#2
happyrock

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try this...
TCP/IP stack repair options for use with Windows XP with SP2.

For these commands click on Start.... Run..... type in...CMD ....click OK


To Reset WINSOCK entries to installation defaults...type in ... netsh winsock reset catalog .... press ...enter

To Reset TCP/IP stack to installation defaults...type in...... netsh int ip reset reset.log ... press ...enter
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#3
Rspnc

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I followed your instructions and thought the problem was resolved, but after an extended period of time the same problem came back, with the exact same results from running Network Diagnostics for Windows XP.

Any other ideas?


Thanks.
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#4
happyrock

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try using firefox or chrome
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#5
Rspnc

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Sorry for the delay in getting back to you.... this is a most confusing problem. I have operated for long periods of time without a problem after following your earlier suggestion, and then all of a sudden it comes back ... like today, must have triggered the diagnostic a dozen times and each time it reported that connectivity had been reestablished.

I have tried chrome and firefox and opera and they just hang when the problem comes up, and of course the microsoft diagnostic does not pop up. I can close those browsers and re-open them and they still hang --so obviously the connectivity problem affects all browswer types.

I've tried using taskmaster to close all applications and processes, but does not seem to help.

When this problem comes up, it makes surfing the net almost impossible.

Here is the last diagnostic log:

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.



What next?? Thanks for trying to help me.... Perplexus helped me get rid of the malware/virus, and this problem arose after I installed MSIE 8.0, SP3 and updated Windows.

Edited by Rspnc, 11 August 2009 - 07:32 PM.

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#6
happyrock

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try this...
click on start...run...type in cmd...press enter
in the dos box type in ...ipconfig /flushdns you should get a message that it was successful..
then type in ...ipconfig /registerdns
when done type in exit..press enter and reboot
if that fails to help you may have to try system restore and go back before you install IE8 and the updates
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#7
Rspnc

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I've tried ipconfig /flushdns and ipconfig /registerdns but there is no change.

What makes it so frustrating is that each time I run Network Diagnosis it ALWAYS restores Network Connectivity, and the log is the same.

So it cannot be a progressive virus or malware. Should be something simple to identify and fix. However, I need to make my computer usable again so I am willing to try restoring to an earlier point... just point me in the right direction.

Thanks.
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#8
happyrock

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To use System Restore to restore Windows XP to a previous state, follow these steps:

1. Log on to Windows as Administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
3. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
4. On the Select a Restore Point page, click on a date in bold that is at least a week before you started having problems , and then click Next.

Note A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
6. Log on to the computer as Administrator. The System Restore Restoration Complete page is displayed.
7. Click OK.

If you successfully restored your computer to a previous state, and the computer is performing as it should be, you are finished.
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#9
Rspnc

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I'm back ... with the same problem. I go long periods with no problems and then I will have to run Network Diagnostics for XP to restore connectivity(which it always does)many times in the same session.

I am wondering if I restore to a date before the virus/malware problem if it will retrigger that problem which I have already fixed?

This is such a challenge to track down because there is so little information to tip us off as to the problem, even though the error messages seem to be straight forward.

Thanks for your help. :)
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#10
geoff1

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hi all, i had the error 12007 with explorer out of the blue one day,and to cut a long story short,tried evey suggestion on the net and more,cmd commands-system restore etc... i have a zte mobile broadband usb which i thought was at fault!
then to get the cure i opened add/remove programs- clicked set program access default,and choose microsoft windows from list,clicked ok and hip hooray working internet explorer simple as that. hope it works for someone was so frustrating for me :)
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#11
Rspnc

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I could really use an expert's help on this one.

I am now having to run Network Diagnostics for Windows XP every few minutes in order to re-establish connectivity --which it does.

No one seems to have a handle on this problem at other tech support sites.

Sure would appreciate it if someone with experience could help.

THanks. :)
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