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My computer doesn't shut down (properly, as it should)


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#1
jadi929

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Well I have a compaq presario SR2034NX

here r the cpu specs:
http://h10025.www1.h...product=3250941


Well the problem is that when I go into the start menu and click the shut down button, it doesn't do anything. I'v tried clicking it like 40 time and it doesn't do anything. I even went into the task manager and shut down from there, but no luck.

At first the problem was quite rare, and i would just force it to shut down (hold down power button) but now its about every time I turn it on and try to turn it off.

Any help? Could be something I installed on the computer?
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#2
rshaffer61

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Did this start after we got the issue fixed on this topic HERE?

Did you manage to get all the data backed up when you got the system to recognize KB, mouse and external drive?
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#3
jadi929

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yea, once i was able to install the graphic drivers then everything suddenly worked fine. and all was back to normal (including the data) :)

also, a sidenote, this problem existed before my graphics card failed
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#4
rshaffer61

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OK let's check a few things since we are dealing with another issue then.

Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y

If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem

Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply


Posted Image
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#5
jadi929

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well i went to run and did what you said, but when i rebooted, the computer goes into standby, I turned it off and turned it on again and still in standby? and its not getting out of standby mode either (power light flashing)

did i do something wrong?
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#6
jadi929

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it wouldnt leave standby mode so i completely took away the power, and turn it next. Next thing you know, its playing the old "no signal" game with me again. This time, it won't even start with just the monitor, power and mouse cable attached.

you know, i'm starting to think maybe these computers are just designed to last 3 to 4 years?
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#7
jadi929

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OK, ANOTHER UPDATE: i just got back from the gym and tried turning it on again, and it worked! now its going through the 5 stages you told me about

will let you know when its finished

just a quick question: what exactly is it "checking"?
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#8
jadi929

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after several attempts, i was able to get the mouse and keyboard working at the same time, and then the internet

attached is the screen shot of the readings from speedfan

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#9
rshaffer61

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Hmm interesting.

According to those readings your system is overheating.
Can you open the system up and check all the fans?
Specifically i need to know about the Video and the CPU fans.
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#10
jadi929

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do you mean check to see if they work?

i'm not sure if this has anything to do with it, but when I had the problem with the video card, when i turned the pc on, i'd hear the fan spinning real loud. And once i installed the new vid. card, and turned it on again, then it wasnt as loud

Edited by jadi929, 08 August 2009 - 06:57 PM.

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#11
rshaffer61

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GPU 64C equals 147F
HDD 50C equals 122F
CPU core 64C equals 147F (This is the one that bothers me)

Is the fan on the CPU turning or does it seem sluggish?
Turn the system off and check it for dirt or anything that may be stopping it or slowing it down.
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#12
jadi929

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well there is some dirt stuck in one of the fans, but i can't get to it. will have to remove the fan, but the spinning seems fine.
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#13
jadi929

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if it helps any, i took a few pics of the fan:
Posted Image



Posted Image
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#14
jadi929

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does speed fan allow me to increase the speed of the fans?
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#15
rshaffer61

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Not really.
If you have a can of compressed air then you can try to blow the inside of the case out
Pay close attention to all fans.
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