[vernn]

Problem. Have Norton and Spydoctor. During scans...both stall on something called "carny_ride"...then resumes. Says no threats detected. Can't download any other anti-virus. Computer is SLOW. Been to all the forums. Nobody seems to know what it is. Wasn't having problems before "carny_ride". My computer is shot. Help?

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Hi, vernn

Welcome:

Lets check for Rootkits

• Download RootRepeal from the following location and save it to your desktop.
  
  • Zip Mirrors (Recommended)
    
    • Primary Mirror
    • Secondary Mirror
    • Secondary Mirror
  • Rar Mirrors - Only if you know what a RAR is and can extract it.
    
    • Primary Mirror
    • Secondary Mirror
    • Secondary Mirror
• Extract RootRepeal.exe from the archive.
• Open on your desktop.
• Click the tab.
• Click the button.
• Check all seven boxes:
• Push Ok
• Check the box for your main system drive (Usually C:), and press Ok.
• Allow RootRepeal to run a scan of your system. This may take some time.
• Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

[JSntgRvr]

Hi, vernn

Welcome:

Lets check for Rootkits

• Download RootRepeal from the following location and save it to your desktop.
  
  • Zip Mirrors (Recommended)
    
    • Primary Mirror
    • Secondary Mirror
    • Secondary Mirror
  • Rar Mirrors - Only if you know what a RAR is and can extract it.
    
    • Primary Mirror
    • Secondary Mirror
    • Secondary Mirror
• Extract RootRepeal.exe from the archive.
• Open on your desktop.
• Click the tab.
• Click the button.
• Check all seven boxes:
• Push Ok
• Check the box for your main system drive (Usually C:), and press Ok.
• Allow RootRepeal to run a scan of your system. This may take some time.
• Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

[vernn]

Hi and thanks for the easy instructions. I did all that was ask, but things did not go well. I had no problem downloading RootRepeal, but when scanning a RootRepeal error came up with a Red X and said... "Attempt to read from address 0x00000000" . Then when I clicked the OK button another Red X came up and said... "Could not read system registry! Please contact the author! I then clicked on "details" which showed a yellow triangle with an exclamation point and said... "Unrecognized partition type 6 (0x6!).

That is what I got. Don't know what went wrong. Have tried over and over. Did try to do them one at a time...but results were the same.

Hope there is something else I can try.

[JSntgRvr]

Hi, vernn

Please read and follow all these instructions very carefully.

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

• If you are using Firefox, make sure that your download settings are as follows:
  
  • Tools->Options->Main tab
  • Set to "Always ask me where to Save the files".
• During the download, rename Combofix to Combo-Fix as follows:
  
  
  
  
  
  
• It is important you rename Combofix during the download, but not after.
• Please do not rename Combofix to other names, but only to the one indicated.
• Close any open browsers.
• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  

  -----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    

    -----------------------------------------------------------

  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

  -----------------------------------------------------------

• Double click on combo-Fix.exe & follow the prompts.
• When finished, it will produce a report for you.
• Please post the "C:\Combo-Fix.txt" .

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**


Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

Please do not install any new programs or update anything unless told to do so while we are fixing your problem.