[francesca11]

Hi,

For several months now, upon startup, my computer wants me to install hex workship v 5.0 software. I wasn't sure what this was, and after some research it looks like legit software. Everytime the computer starts up, I would cancel the download - however, it will just go through the same thing the next time i turn on my computer. Then I tried removing the software from the computer, which it appeared that I did successfully, however, the next time i turned my computer on, I was prompted to install again. I even gave in and agreed to install the software, but for whatever reason when I do that it prompts me to do it again upon my next log in. I don't get it - or what I should do. Not only is this really annoying to deal with, it significantly slows down the start up of my computer because it forces everything else to stop loading while it figures out what it wants to do.

Is there any way I can get rid of this software and stop it from wanting to install? I can't find any info about removing it anywhere online because it seems like popular software and doesn't seem like anyone else has this problem. Any help would be greatly appreciated.

Thank you,
Francesca

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Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Export As, and save AutoRuns.txt file to know location.
Attach the file to your next reply.

[Broni]

Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Export As, and save AutoRuns.txt file to know location.
Attach the file to your next reply.

[francesca11]

Hi, thanks for your help. Here's the file.

Attached Files

•  AutoRuns.txt   151.38KB   470 downloads

[Broni]

Open Autoruns. Navigate to HKCU\Software\Microsoft\Windows\CurrentVersion\Run section, and UN-check following line:
vpgcq c:\users\francesca\downloads\hexwk5.1.msi
Restart computer, and the pop-up shouldn't bother you anymore.

[francesca11]

Problem solved Thanks for your help.

[Broni]

Excellent

[francesca11]

would unchecking any of those other programs help speed up my start up? it takes about 2 minutes for my mcafee to load - and my wireless software doesn't kick in until this happens. I have a fairly new laptop and am wondering if there is anything I can do to speed up my startup? stoping this hex software helped, but it is still pretty slow. any ideas or suggestions?

[Broni]

Sure, you can uncheck quite a few:

- IgfxTray
- iTunesHelper
- Persistence
- RoxWatchTray
- VAIO Help and Support Demo
- VAIORegistration
- VAIOSurvey
- QuickBooks Update Agent.lnk
- Google Update
- ISUSPM
- WMPNSCFG

Restart computer...

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

[francesca11]

hmm i did these things, but its still taking just as long to start up. Is it something with McAfee? Or is it something that I just can't help?

[Broni]

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[francesca11]

Great, thanks for your help. I do appreciate it.

[Broni]

You're very welcome

[francesca11]

Just wanted to let you know that everything is back to running normally Thanks again for everything!!

[Broni]

Wonderful