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Black Desktop and no start menu


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#1
somethingsgottawork

somethingsgottawork

    New Member

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My son has Windows XP OS. He visited a gaming website and a virus/trojan pop-up appeared in the lower right screen corner: "Your computer has been infectedby spyware." and gave an option to go to another website to solve the problem. We attempted to scan with HiJackThis and something happened and now we have a black desktop in safe mode and no start menu. Explorer.exe does not appear in task manager so I tried to start it through run new task... When I browse and find explorer.exe it says that I do not have the correct permission to run the program. I do not know how to get control back of the computer so that I can remove the original virus/trojan/malware. Can someone please give me some advice on how to get back control. Thank you in advance for any help you can give.
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#2
NeonFx

NeonFx

    Malware Removal Dude

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Hi there :)

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTL, MBAM and RootRepeal logs.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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