[sms1295]

I need some help please. I started getting the BAP_POOL_CALLER blue screen when I boot-up. The messages are below I’ve gotten the last couple of times:

0x000000C2 (0x00000043, 0xC6008000, 0x00000000, 0x00000000)
0x000000C2 (0x00000043, 0xC62C8000, 0x00000000, 0x00000000)

I’ve tried starting in all the different modes (Normal, Safe Mode, etc), but I always get this message. The only software I installed since my last good login was a Linksys Advise for helping with my router set up. No new hardware.

Please advise,

Stan

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Is the computer bootable, or you're stuck on error screen?

[Broni]

Is the computer bootable, or you're stuck on error screen?

[sms1295]

The computer is stuck on this screen. Can the computer boot via the OS CD?

[Broni]

You sure can.
BAD_POOL_CALLER usually means some bad driver, or bad software.

If you have Windows CD, you can try repair: http://www.geekstogo...ws-XP-t138.html

[Broni]

You sure can.
BAD_POOL_CALLER usually means some bad driver, or bad software.

If you have Windows CD, you can try repair: http://www.geekstogo...ws-XP-t138.html

[sms1295]

Is there a way to boot into Dos? If I could just delete what I installed today, I would like that.

[Broni]

You could boot to recovery console to delete something, but programs have to be uninstalled, nit deleted.
But I tell you what...why don't we try system restore from recovery console...

Print it out...

If you have Windows XP CD... (if you don't have Windows CD, scroll down)

1. Boot from the CD.
2. When the text-based part of Setup begins, follow the prompts. Select the repair or recover option by pressing R:



3. You'll find yourself at this screen:



4. Once you are at the Recovery Console you will be given at least one choice of Windows installations. Normally the choice you want is the number 1 choice. Click the number 1 key at the "top" of the keyboard and click enter.

NOTE: at this point your numbers to the right of your keyboard are turned off. If you insist on using these keys for your numbers remember to hit the Numbers Lock key before clicking a number over there or your computer will automatically reboot and you will have to wait through the previous steps to get back to the console.

5. You will be given a message asking for the administrator password. Unless someone or something has messed with your computer there is no password so you just click the Enter key.

6. This will bring you to a prompt that says:

C:\WINDOWS>

7. Type:

cd \

Press Enter

Note: between "cd" and "\" there should be a "blank space" otherwise the command won't work

8. The prompt should now say:

C:\>

9. Type:

cd system~1\_resto~1

Press Enter.

Note: If it gives an error "Access Denied" while accessing the folder, follow the method below

Type: cd \

Press Enter

Type: cd windows\system32\config

Press Enter

Type: ren system system.bak

Press Enter

(note the spaces between ren and system, and then between system and system.bak)

Type: exit

Press Enter

now the computer should restart, then follow steps 1-6

10. Type:

dir

Press Enter

NOTE: When you hit enter it will list all the restore points folders like "rp1", "rp2" we have to see the last restore point to copy the file from a recent backup. If the restore points have more than one page then you have keep on hitting the key to view the last restore point folder.

NOTE: It is a good rule of thumb to choose the files from the restore point folder which the second to the last one.

11. Type:

cd rp{with the second to the last restore point number }

Press Enter

Example: cd rp9. if rp10 is the last restore point

12. Type:

cd snapshot

Press Enter.

NOTICE: Now the command prompt will look like this:

c:\system~1\resto~1\rp9\snapshot

Note : restore point 9 assumed for clarity of the content.


13. Type:

copy _registry_machine_system c:\windows\system32\config\system

Press Enter

14. Type:

Exit

Press Enter.

Final note : If the above procedure won't solve the problem, repeat all steps, but in step 13 type:

copy _registry_machine_software c:\windows\system32\config\software

Alternatively, select different restore point.



If you don't have Windows CD...

Download Windows Recovery Console: http://www.thecomput...om/files/rc.iso
Download, and install free Imgburn: http://www.imgburn.c...hp?act=download
Using Imgburn, burn rc.iso to a CD.
Boot to the CD...let it finish loading.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

Follow steps 3 - 14.

[sms1295]

Thank you for the reply. I'm won't be able to run the repair until Friday when I have the time. The work thing sometimes gets in the way. I'll post a response then how it went.

Thanks again for your help and suggestions,

[Broni]

Sure thing

[sms1295]

I tried to Recovery console option. After I got choose the appropriate number, the screen took me back to the BAD_POOL_CALLER screen. The Technical information is the same that I provided before.

[Broni]

In that case, we're back to my previous advice...

If you have Windows CD, you can try repair: http://www.geekstogo...ws-XP-t138.html

[sms1295]

I tried the next suggustion. When I hit the F8 key to accept the licensing agreement, it goes to the BAD_POOL_CALLER screen with the same error message.

[Broni]

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

[sms1295]

I think I many be out of luck. This is a Dell XPS 700 and I can't find my packing slip to say what kind of hard drive is in the PC.

[Broni]

Look in Device Manager under Disk drives. It may tell you.