[WhydoIask?]

here ya go:


And I attached the dxdiag.txt. I forgot to add it in the last post.

Attached Files

•  DxDiag.txt   71.38KB   120 downloads

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What monitor do you have?
Make and model?

[rshaffer61]

What monitor do you have?
Make and model?

[WhydoIask?]

It's a LAPTOP computer, I'm pretty sure there is no model #.

[rshaffer61]

Try rolling back the driver through Device Manager
Go into Device Manager
Click on the + sign next to Video Adaptors and then click on Driver
A new window should open with the option to Roll Back the driver.
If that isn't working then go HERE and get the two Drivers Graphibs files.
One is the actual driver and the other is the MOBO chipset
Try the actual video driver first.
If that doesn't work then try the chipset driver.
This should take everything back to factory settings then.

[WhydoIask?]

I already had the latest version of the driver, and rolling back didn't work. And the chipset, when extracted, says my computer doesn't meet the requirements, even though the prerequisites on the first page of the installer are listed as "N/A."

[rshaffer61]

OK time to start looking at other possible causes.


Let's check your memory and make sure there is no issue with it. Download memtest86 from the link in my signature below.


Get the file that is named Download - The one you want is "Download - Pre-compiled Bootable ISO (.zip). When it downloads, it will be labeled memtest86+2.11.iso.zip
Unzip the file once you download it. You should have a .iso file in the unzipped directory. It will look like a zip file in some cases but the file name will now be memtest86+2.11.iso

if you don't have a burning program that will burn .ISO files get burncdcc in my signature below.

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

Make sure the bios is set for the cd drive as the first boot device
Put the cd in the cd drive and then boot your computer.

Running the Diagnostic Program:

The basic diagnostic screen has five main sections of relevant information. Three at the top which are labeled, PASS %, TEST %, and TEST #. This will basically show you the total progress of the current test, the overall progress of the diagnostic test, and the test number is currently performing.

On the middle left hand side of the of the program interface there is a “Wall Time” section that will keep track of how long the diagnostic test has been running for. This just gives you an idea if you are not attending the testing process.

The main section to look for is the lower half of the screen which is usually blank. As long as the memory testing is going ok with no errors this section of the screen should remain blank. If the diagnostic program finds any serious faults in the memory you will see it display a memory dump of address’s in this section. This is similar to what is displayed on your screen when you encounter a blue screen of death.

You now have most everything you need to know about setting up and testing your memory with diagnostic programs. This guide should help you get to the source of any intermittent problems related to your memory.


Run memtest for at least 2 hours
If it starts showing any errors during that time then you will have to replace the memory
If there are no errors after 2 hours press Esc and that will end the tests
We will then try other options

[WhydoIask?]

okay, there were no errors in the tests.

[rshaffer61]

Please do the following and let me know the result.

Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y

If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

[WhydoIask?]

when I type in Chkdsk /r, a command prompt opens, then closes, and nothing happens. nothing happens when I restart, either.

[WhydoIask?]

I found the problem: I had to find CMD.exe and run it as an administrator, then the command worked. I will update when it is finished.

[rshaffer61]

OK thanks for the update and I await your results.

[WhydoIask?]

Yeah, about that...

Sometimes the graphics card doesn't work from the get-go, the screen is black until I hold the power button for 5 seconds. That happened on this particular restart, so I don't know if it's doing anything, so I don't know if I can turn it off without damaging my computer, as I can't see what it's doing.

[WhydoIask?]

what problems can I expect if I shut down while the disk check is running?

[rshaffer61]

Depends on if it is repairing a problem or not.
If it is then it could render the system inoperable.
I am beginning to believe the video is dying at a very fast rate on your system.

[WhydoIask?]

well, this problem of the black screen has been happening since this all started.

And I can say that, because of the lack of the noise and heat coming from the computer, it isn't working nearly as hard as when it was doing the memtest. it might just be frozen.