Internet Explorer has encountered a problem
Started by
shinejah
, Aug 10 2009 05:46 PM
#16
Posted 15 August 2009 - 01:10 PM
#17
Posted 16 August 2009 - 01:33 AM
Hmm strange.
You may want to do the following to check for infection.
I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools
If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
You may want to do the following to check for infection.
I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools
If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
#18
Posted 16 August 2009 - 02:38 PM
Thank you for all your help.
I will go ahead as you said. Hopefully I won't have to return here :-)
Sincerely,
John
I will go ahead as you said. Hopefully I won't have to return here :-)
Sincerely,
John
#19
Posted 16 August 2009 - 05:42 PM
You are very welcome and we will continue to monitor this topic for the results.
#20
Posted 20 August 2009 - 11:38 AM
I posted logs in malware forum 4 days ago and still have no response. Is that normal. Just curious.
#21
Posted 20 August 2009 - 11:42 AM
They are very busy in the Malware forum.
Go To the WAITING ROOM and post a link to your malware topic letting them know the original post date and someone should be able to get to you faster.
Go To the WAITING ROOM and post a link to your malware topic letting them know the original post date and someone should be able to get to you faster.
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