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I tunes not connecting to internet


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#1
lynn78

lynn78

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Hi there,

I was wondering if anyone could help I have a new PC and have recently installed the new version of I tunes. WHen I try to contact the I tunes store I am given a message to say the network has timed out and to check my internet settings. I am able to access the internet fine with all other sites. I have turned off my firewall and I am not using Norton. I have added my diagnostic texts below

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard HP Compaq dc5800 Microtower
iTunes 8.2.1.6
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.2.2
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 5E5DBF466610D848

Current user is an administrator.
The current local date and time is 2009-08-11 10:03:57.
iTunes is not running in safe mode.

Video Display Information

Intel® Q33 Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {2D8FA720-4619-4D41-A9F2-F55A9A57341D}
Description: Intel® 82566DM Gigabit Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.64
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Tue Aug 11 08:06:37 2009

Lease Expires: Wed Aug 12 08:06:37 2009

DNS Servers: 192.168.1.254
192.168.1.254

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
iTunes has never successfully accessed iTunes store.


Thanks alot
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