[Iamnotgoodwithcomputer]

First of all, hello geekstogo! New member and first post

Anyway, I've got a problem. My CD/DVD drive isn't working right. When I put in a disk (such as a game or movie), it doesn't really make any noise like it would if it were trying to read the disk. Then when I go to the drive (E:) and click explore, it says that I need to insert a disk and pops the tray back out. First thought is that my hardware might be shot.

Now, the strange part. I downloaded a Playstation 1 emulator (ePSXe) so I could play all my old PS1 games on the computer. It lets me actually put a game in the CD drive and play it from there. THIS WORKS. I can open the game while its in the drive using ePSXe and play it just fine. However, if I try and get the drive itself to recognize the CD, it says there's nothing in there.

I've tried installing the latest drivers (it was up to date anyway) and I've tried uninstalling the drive and reinstalling and rebooting and downloading the latest firmware. I'm totally stumped, and not good enough with computers to figure it out myself. I'm using Vista, btw.

Blargh!

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Little more information from the properties screen of my disk drive:

Hitachi HDP725050GLA360
Optiarc DVD+-RW AD-7200S

Computer:
Dell Inspiron 530 Intel Core2 Quad CPU Q6600 @ 2.40 GHz 32 bit Vista

Edited by Iamnotgoodwithcomputer, 11 August 2009 - 09:16 PM.

[Iamnotgoodwithcomputer]

Little more information from the properties screen of my disk drive:

Hitachi HDP725050GLA360
Optiarc DVD+-RW AD-7200S

Computer:
Dell Inspiron 530 Intel Core2 Quad CPU Q6600 @ 2.40 GHz 32 bit Vista

Edited by Iamnotgoodwithcomputer, 11 August 2009 - 09:16 PM.

[Iamnotgoodwithcomputer]

Bumping again

Is this the wrong section for this to be in? Can anybody help me out? To mean to be an annoying [bleep], but I really need to get this figured out.

[SalomonXM]

Hi iamnotgoodwithcomputer,

I have never experienced this problem before; have you spoke with a Dell Technician to determine what may be the problem and if they can send you a replacement Sony DVD Burner?

See if Dell has a Sony Optiarc AD-7200S Firmware Update that you can try using. The Sony Optiarc AD-7200S Firmware site http://www.sony-opti...drives/ad-7200a has updates; however, it says "OUR FIRMWARE UPDATES ARE NOT COMPATIBLE WITH THOSE PROVIDED BY THE OEM VENDORS (e.g. HP, DELL, FUJITSU-SIEMENS ETC.)."

Please do not try these updates as the Manufacture warns against it.

Edited by SalomonXM, 12 August 2009 - 05:26 AM.

[Broni]

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

[Iamnotgoodwithcomputer]

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

Tried 1 through 3 and they didn't work.

I don't have UpperFilters or LowerFilters in my registry

I tried to do number 4, but in Device Manager, I don't have a IDE ATA/ATAPI Controllers option anywhere. Is that the problem?

[Iamnotgoodwithcomputer]

It seems really unusual that my IDE ATA/ATAPI controllers option isn't in the device manager and I think that that's my problem.

Question is, how do I fix it?

[Broni]

It seems really unusual that my IDE ATA/ATAPI controllers option isn't in the device manager

Yes, it is.
Travel to your computer maker site, and see, if you can get them. If not, then go to your motherboard manufacturer site.